FAQ - IPTV Extreme Version 129

Understand the Options on your Firestick Remote.

Understand the Menu Bar in IPTV Extreme.

PLAYLISTS

Select PLAYLISTS to see which playlist channel line up you wish to view.

GROUPS

Select GROUPS to see all the sub categories of content for the playlist currently being viewed.

VOD

Select VOD to view Movie content.

SERIES

Select SERIES to view TV Show content.

MODE

Select MODE to choose the layout of how channels in the playlist are displayed.

SEARCH

Select SEARCH to find any item in the playlist.
Use LIVE/VOD to search for Live TV Channels.

Select LIVE/VOD then navigate to the Search text box and enter a channel name.
E.g. CNC3

Select SEARCH then SERIES on Video on Demand Playlist to search for TV Shows.

Navigate to the Search text box and enter a TV Series name.
E.g. Game of Thrones

MENU or THREE DOTS in Mobile Version

Select MENU to display APP Settings window.

Understand the SUBMENU while viewing content

Select the 3 Lines Button on your remote or Menu button on some remotes to activate the following submenu while viewing a channel or content on your playlist.

Automatically Refresh playlist when App Opens. This ensures your playlist has the latest content at all times.

1. Go to Menu or 3 Dots

2. Select Settings.

3. Select Playlist Settings.

4. Select Playlist Update Frequency. 

5. Check off At Every Start. 

6. Restart IPTV Extreme app to update the playlist.
N.B. When stream live TV channels continuously for long periods, you should exit the IPTV Extreme app when finish and reopen the app to access updates to the playlists. 

One Click Channel Playback.

1. Go to Menu or 3 Dots

2. Select Settings.

3. Select General Settings.

4. Check off Play On Click.

N.B. To Manual refresh the playlist please select Menu or 3 Dots then select Refresh to reload the playlist.
Tip. 

1. Video on Demand playlists can contain many items that causing some download or streaming issues. Use the refresh option and wait for Playlist to load entirely before using these playlists. 

2. IPTV Extreme app will download a copy of the remote playlists to your device for quicker access to content. It is recommended to at least have 1 gigabyte of space on your device to insure the app can perform all task smoothly. 

How to Add or Remove Favorite Channels

1. Go to a channel you like hold down the Select button on the remote till you see the secondary menu.

2. The secondary menu should look like below.

3. Navigate down the secondary menu to Add / Remove Favorite then use the Select button on the remote to confirm the channel. 

4. A Star would appear on the Channel.

5. Go to Favorite Group to see your Favorite Channels

How to see Movie Description?

1. Go to a movie, hold down the Select button on the remote till you see the secondary menu.

2. Select Event Info in the secondary menu.

3. Select the movie to get the details from the list. 

Review Movie Info and select back button when finish.

Use Exo player to decrease buffering.

1. Select Menu in the top right hand corner of the screen.

2. Select Settings

3. Select Video Player

4. Select Internal Player

5. Select Exo

6. Select Back twice to return to Main Screen

How to improve live stream service? Decrease buffering on some channels.

1. Make sure you are viewing a channel. Select the 3 lines button on your remote to enable the sub menu as seen below.

2. Select the settings icon in the sub menu

3. Navigate Down and Open Delay after AFR

4. Select Open Delay after AFR and Select 500 ms

5. Navigate Down and select Buffer Size

6. Select the right navigation button to increase Player Buffer from 0 to 10000 - 25000 ms

7. Select the down navigation button to navigate to OK. Select OK

8. Select back button till you are back on the channel.

How to delete a playlist?

To delete any Playlist in your lineup please follow these steps.

1. Select MENU

2. Select Select Playlist.

3. Navigate down to the Playlist you want to delete, Select the Playlist to bring up options

4. Select Delete

5. Select Yes to confirm Deletion.

6. Select Ok to confirm.

7. Select Back to return to Home screen.

Updating your Firestick or Android device with the latest updates can help improve service from IPTV providers and resolve Errors from some channels.

1. Click the settings gear at the far right side of your screen.

2. Scroll down and select the My Fire TV option.

3. Then, click on About.

4. Now scroll down and select the Check for Updates or Install Update button.

IPTV OOPS! LIMIT REACHED ERROR

When steaming some channels from certain internet providers you may encounter this error message from time to time. Do not be alarmed, this is a IP Address issue with the Network Provider. The stream will start to work after you continue viewing the channel for 1-2 minutes. Happens only on ANS Live TV Playlist. If you lack the patience to wait feel free to use the search option to find another stream for the channel.

Problems to connecting to IPTV Service.

1. Ensure you are not using a VPN service while using IPTV. IPTV doesn't require the use of a VPN. If you need to use consult IPTV provider for further details

2. Unplug your internet router for 10 seconds. This will help to clear cache stored on the device and improve accessibility to the internet and IPTV Streams.

3. Check you network connection on the device running IPTV service. Changes in your network may cause you to become disconnected from a stable internet connect.

4. Exit IPTV Extreme app and restart app. This can often help update the playlist so that IPTV Extreme app can connect to the most recently links to channels or content.

Notice: ANS Software Solutions is not a Cable TV provider, we do not sell any Cable TV service under the laws of Trinidad & Tobago.
We don't broadcast or control broadcast rights of any of the channels we provide. Stream quality of channels is not controlled by us, we are not responsible for the quality of the streams we provide via INSTANTSTREAM service.

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