IT TECHNICIAN

Mark Woollen & Associates is seeking a skilled IT Technician with experience in the entertainment advertising industry to join our team. As an IT Technician, you will play a critical role in supporting the technology needs of our creative teams, ensuring seamless operation of the systems that bring our campaigns to life. This position requires strong technical knowledge, a collaborative mindset, and the ability to troubleshoot various systems and platforms. Candidates must be able to work on-site at our office in Santa Monica, CA.

Responsibilities:

• Provide day-to-day technical support for hardware, software, and network-related issues for creative teams working on movie trailers, digital ads, and other promotional materials.

• Maintain and troubleshoot workstations, particularly high-performance systems used for video editing, graphic design, and post-production work 

• Ensure smooth operation of the company's internal network infrastructure, remote user’s VPN connections, and cloud-based collaboration tools (such as Google Drive, Dropbox, Box, Okta, Wiredrive, VanDam, and other file-sharing systems) for local and remote teams.

• Manage media servers that store high-resolution video and other advertising assets, ensuring proper file organization and accessibility.

• Monitor and enforce IT security protocols to safeguard sensitive movie marketing materials, trailers, and other pre-release content from leaks or breaches.

• Set up and configure new workstations, monitors, and peripherals for employees, ensuring compatibility with creative software and editing systems.

• Manage relationships with IT vendors, assist in purchasing decisions, and ensure proper licensing for software related to video editing, graphic design, and project management.

• Implement and maintain robust backup strategies for critical data, ensuring business continuity in case of data loss or system failure.

Qualifications:

• 2-5 years of experience as an IT Technician, preferably in the movie advertising, post-production, or creative industry.

• Proficient with MacOS and Windows operating systems.

• An understanding of video editing workflows, large media file management, and graphic design software (AVID, Premiere, After Effects, Adobe Creative Suite, etc.)

• Familiarity with project management and collaboration software (Microsoft E3 Level Office 365, G-Suite, Slack).

• Familiarity with Google Drive, Dropbox, Box, Okta, Wiredrive, VanDam, and other file-sharing systems

• Proficient with Jump Desktop, RGS, Teradici

• Proficient with Spinning Disk (Nexis/JBOD/RAID/NAS) and backups (LTO/RSYNC/RESILIO/RETROSPECT)

• Knowledge of server and storage management, including media servers and backup solutions.

• Excellent problem-solving skills and the ability to work under pressure to meet project deadlines.

• Strong interpersonal skills with the ability to communicate technical concepts to non-technical team members.

• Familiarity with IT security practices and TPN security audits.

• Ready to guide change and work effectively with outside INFOSEC to meet the changing security landscape while being agile and responsive to the creative speed of the facility.

• Interest and ability to manage and grow a small team.

• Ability to work flexible hours, including occasional nights or weekends.

Additional Information:

• Hours: 10a-7p with possible OT

• Location: Onsite

Compensation: 

• $75K - $120K

To apply, send a PDF of your resume, your desired rate, and your availability to jobs@mwatrailers.com.