Welcome

This service covers the university email concerns for:

• password reset

• account update

• account creation

for both employees and students

 Service Process

1. Submit your request via the University Email Request Form

2. Our client support admin will review your request for approval. 

3. Once approved, our bot will process your request and send you an email. 

This service covers the service requests for IT hardware concerns

 Service Process

1. Submit your request via the Service Request Form

2. Handover your hardware device to the ICTC Network or Computer Maintenance Technologist unit Staff 

3. Upon device release notification, go to ICTC Support Office to receive your device and the service completion certification

4. Submit Customer Feedback Form 

This service covers the audio and visual reservation for  university events

 Service Process

1. Submit your request via the Audio-Visual Reservation Request Form

2. Wait for the confirmation notification from our Audio Visual Aids Technician

This service covers the university ID registration for turnstile entrance

 Service Process

1. Submit your request via the RFID Registration Form:

   • For employees

   • For students

2. Upon release notification, go to the ICTC Client Support Office to receive your registered ID

This service covers the university information system password reset, access grants or modification, and account deactivation

 Service Process

1. Submit your request via the University Info System Request Form

2. Our system admin will process your request and send you an notification slip.

Your feedback matters to us! Please take a moment to share your thoughts so we can serve you better via the Customer Feedback Form