MSAD #51

Technology Support for Families

Remote Technology Assistance for Families

Click here to submit a ticket for technology support

Technology Support Hours

Monday - Friday 7:30-4:30

Logging into Learning Software and Google Classroom on a Personal Device

Grades K-3

Clever: Logging in at Home

Grades 4-5

Logging in at Home Grades 4-5

Grades 4 - 12

Signing into Google Account from a home device

Chromebook Support

Help! My child's Chromebook isn't working!

Step 1: Make sure the Chromebook is connected to your wifi. Instructions

Step 2: Restart the Chromebook.  The power button is on the side of the device. Power it down completely and then restart it.

Step 3: Check for updates. Instructions

Step 4: Perform a Chromebook hard reset. Instructions

Step 5: Get in touch with MSAD #51 Technology Support, Incident IQ.

Connect your Chromebook to your home wifi

Step 1: Turn on Wi-Fi

Step 2: Pick a network and connect

Get more help: Connect your Chromebook to Wi-Fi

Check for Updates

Chromebook Hard Reset

Clearing the Cache

Keep your Chromebook running smoothly by restarting it weekly.

How to restart your chromebook.

Chrome Book Tip.webm

Printing from a Chromebook

Setting up Printing on a Chromebook

Click here for additional  Chromebook Tips & Troubleshooting.

iPad Support

New student iPad and it doesn't have all the apps you are looking for?

Step 1: Connect the iPad to your home wifi.  Instructions

Step 2: Restart the iPad.  Instructions

Step 3: Email MSAD #51 Technology Support at technologysupportcenter@msad51.org


Having Difficulty Uploading Videos to Seesaw?

Step 1: Connect the iPad to your home wifi.  Instructions

Step 2: Restart the iPad.  Instructions

Step 3: Review What types of files does Seesaw support?

Step 3: Get in touch with MSAD #51 Technology Support, Incident IQ.

Important! Student iPads are managed by the district. Please do not sign in with a personal Apple ID.

Google Meet

Getting started instructions 

If either the video or audio isn't working,  look for a tiny red x on the far right in the address bar (url box). If you see it, click on it. A pop up box with appear asking for  permissions. Mark "yes, always" then restart or rejoin the Meet.

Family Communication

Not getting email communication from the school?  

Please refer to our Family Communication document for help.

Chrome Browser

If your Chrome browser isnt' working as it should, try these two troubleshooting tips.