MSAD #51

Technology Support for Families

Remote Technology Assistance for Families

Click here to submit a ticket for technology support

Technology Support Hours

Monday - Friday 7:30-4:30

Logging into Learning Software and Google Classroom on a Personal Device

Grades K-3

Clever: Logging in at Home

Grades 4-5

Logging in at Home Grades 4-5

Grades 4 - 12

Signing into Google Account from a home device

Chromebook Support

Guardian's Guide to Chromebooks

Working Offline with Chromebooks

The facts about student data privacy in G Suite & Chromebooks

Help! My child's Chromebook isn't working!

Step 1: Make sure the Chromebook is connected to your wifi. Instructions

Step 2: Restart the Chromebook. The power button is on the side of the device. Power it down completely and then restart it.

Step 3: Check for updates. Instructions

Step 4: Perform a Chromebook hard reset. Instructions

Step 5: Get in touch with MSAD #51 Technology Support, Incident IQ.

Connect your Chromebook to your home wifi

Step 1: Turn on Wi-Fi

At the bottom right, select the time.
Select Not Connected .
Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.
Turn on Wi-Fi.
Your Chromebook will automatically look for available networks and show them to you in a list.

Step 2: Pick a network and connect

Get more help: Connect your Chromebook to Wi-Fi

Check for Updates

Turn on your Chromebook.
Connect your Chromebook to Wi-Fi.
At the bottom right, select the time.
Select Settings .
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.

Chromebook Hard Reset

Turn off your Chromebook.
Press and hold Refresh + tap Power .
The power button for the Dell and CTL Chromebooks is on the left side, the power button for the Lenovo Chromebooks is on the right side. The lock key in the upper right only sleeps the laptop. It is not a power button.
When your Chromebook starts up, release Refresh

Clearing the Cache

At the top-right, click More More.
Click More tools and then Clear browsing data.
At the top, select All time.
Next to 'Cookies and other site data' and 'Cached images and files', tick the boxes.
Click Clear data.

Printing from a Chromebook

Setting up Printing on a Chromebook

Click here for additional Chromebook Tips & Troubleshooting.

iPad Support

New student iPad and it doesn't have all the apps you are looking for?

Step 1: Connect the iPad to your home wifi. Instructions

Step 2: Restart the iPad. Instructions

Step 3: Email MSAD #51 Technology Support at technologysupportcenter@msad51.org

Having Difficulty Uploading Videos to Seesaw?

Step 1: Connect the iPad to your home wifi. Instructions

Step 2: Restart the iPad. Instructions

Step 3: Review What types of files does Seesaw support?

Step 3: Get in touch with MSAD #51 Technology Support, Incident IQ.

Important! Student iPads are managed by the district. Please do not sign in with a personal Apple ID.

Google Meet

Getting started instructions

If either the video or audio isn't working, look for a tiny red x on the far right in the address bar (url box). If you see it, click on it. A pop up box with appear asking for permissions. Mark "yes, always" then restart or rejoin the Meet.

Family Communication

Not getting email communication from the school?

Please refer to our Family Communication document for help.

Chrome Browser

If your Chrome browser isnt' working as it should, try these two troubleshooting tips.

Check for an update:

https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

Reset your browser:

https://support.google.com/chrome/answer/3296214?hl=en

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