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TELL ME ALL ABOUT IT
TELL ME ALL ABOUT IT
OperationsHERO is now the home for Maintenance, Custodial, Grounds, and Facility Reservation requests at MRH. If you previously used MasterLibrary for Operations requests, you'll now use OperationsHERO instead.
You should receive an invitation to OperationsHERO in your MRH email.
If you don't see it, you can still sign in by:
Using the direct OperationsHERO login
Opening OperationsHERO from the MRH Bookmarks folder in Chrome
Sign in with Google using your MRH Google account.
No additional username or password is required.
💡 Tip: Make sure you're already signed into your MRH Google account before logging in.
IMPORTANT RESOURCES
IMPORTANT RESOURCES
What Can I Do?
What Can I Do?
With OperationsHERO you can:
🛠️ Submit maintenance requests
🧹 Request custodial services
🌳 Submit grounds requests
📍 Reserve shared district spaces through EventHQ
👀 Track the status of your requests
💬 Communicate directly within a work order
📚 Access help articles and training resources in HEROHQ
⭐ Pro Tip: Mention Someone
⭐ Pro Tip: Mention Someone
One of the most useful features is @mentions.
Simply type:
@firstnamelastname inside a work order note.
For example:
@michaeldittrich
Could you please check on the status of this work order?
OperationsHERO will automatically send that person an email notification.
Where Are We Now? (🚧 Soft Launch)
Where Are We Now? (🚧 Soft Launch)
We're currently in a soft launch of OperationsHERO.
Over the next several weeks we'll continue:
Adding request types
Expanding knowledge base articles
Improving workflows
Refining forms based on feedback
Thank you for your patience as the Operations Department continues improving the system.
🛠️ HEROHQ Resources (Guides)
🛠️ HEROHQ Resources (Guides)
Requests (Maintenance • Custodial • Grounds)
Quick Guide: Requests (Work Orders)
Step-by-Step Guide: Submit a Request
📅 EventHQ (Space Reservations)
📅 EventHQ (Space Reservations)
Use EventHQ for all shared-space reservations.
Examples include:
Cafeterias
Gyms
Libraries
Auditoriums
Shared meeting rooms
Classroom-only activities do not need to be entered into EventHQ and should continue to be managed by each building.
Building Administrators (Their Role)
Building Administrators (Their Role)
Building Administrators will approve all building space reservation requests.
All shared-space reservations, including internal building events, must be entered into EventHQ going forward.
Each building should enter building events in HQ when using shared spaces. In the past, this has not always happened. If you are using classrooms, this does not get entered. That can be handled at the building level.
Please review these guides to familiarize yourself with the approval process. We expect reservations to start rolling in at any time.
EventHQ Tips
EventHQ Tips
EVENTS (Space Reservations):
When entering a reservation for an “event”, you will select “District Staff”. You will not create your own group as a staff member.
You do not have to answer all of our questions within the event reservation system!
If you need technology assistance or items, you must put in that request through IncidentIQ. OperationsHero does not sync with Incident IQ as MasterLibrary did.
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