Tech Support Roles

START HERE: SUBMIT A WORK ORDER

All technology requests begin with a Help Desk work order.

Submitting a work order:

Ensures documentation
Allows prioritization by urgency
Prevents requests from being lost in email
Routes your issue to the correct team member
Even if you believe you know who handles the issue, starting with a work order ensures the fastest and most accurate support.

📌 Direct emails may delay response time, as requests must be entered into the system before work can begin.

IncidentIQ Technology Work Order

You describe the issue and select the best category.

The request is triaged and assigned to the appropriate team member.

You receive updates and confirmation when complete.

Handles:

Handles:

Handles:

Handles:

Handles:

When in doubt → Submit a Work Order.

Submit a work order and indicate urgency. The team prioritizes instructional-impact issues.

No problem. The department will route it appropriately.

Work orders are the fastest and most reliable way to receive support.

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