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INCINDENTIQ
INCINDENTIQ
Your go-to system for reporting technology and facility needs at MRH.
Your go-to system for reporting technology and facility needs at MRH.
What Is INCINDENTIQ?
What Is INCINDENTIQ?
Beginning this summer, Maplewood Richmond Heights School District will begin transitioning to IncidentIQ as our new technology support and asset management platform.
IncidentIQ will replace MasterLibrary Work Orders and become the district's official system for technology support requests.
IncidentIQ provides a more modern support experience by allowing staff to:
Submit technology support requests
Track the status of requests
Communicate directly with Technology Department staff through tickets
Access self-service help articles
View district-assigned technology assets
Receive updates and notifications as work progresses
The goal is to improve communication, increase visibility into support requests, and provide faster, more consistent service.
When Does This Change Take Place?
When Does This Change Take Place?
Summer 2026
Summer 2026
Soft rollout begins
Technology Department staff will begin working in IncidentIQ
Training materials and support resources will be shared
June 30, 2026
June 30, 2026
MasterLibrary Work Orders will be retired
August 2026
August 2026
Full staff implementation
How Do I Get Help?
How Do I Get Help?
When IncidentIQ becomes available to staff, all technology requests should be submitted through the platform.
Examples include:
Device issues
Password assistance
Printing problems
Software requests
Classroom technology concerns
Technology-related questions
Submitting a ticket ensures your request is documented, assigned to the appropriate technician, and tracked through completion.
Frequently Asked Questions
Frequently Asked Questions
Can I still email or text a technology staff member?
Can I still email or text a technology staff member?
For the best service and tracking, all technology requests should be submitted through IncidentIQ.
What happens to my old MasterLibrary tickets?
What happens to my old MasterLibrary tickets?
Existing records will remain available for reference as needed. New requests will be handled through IncidentIQ.
Will there be training?
Will there be training?
Yes. Quick guides, videos, and additional support articles will be published throughout the summer.
NEED MORE HELP?
NEED MORE HELP?
Additional IncidentIQ resources will be added to Bits & Bytes throughout the summer.
Staff who would like to explore the platform in more detail may also access the IncidentIQ Academy, which provides short videos, guides, and self-paced training materials covering common tasks and features.
Topics include:
Getting started with IncidentIQ
Submitting and managing tickets
Viewing assigned assets
Using the Knowledge Base
Tracking request status
As new resources become available, links and training materials will be added to this article.
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