Digital Learning Support
Welcome to the MPSD Family Support Site. Here you can find tutorials to support your student(s) in successfully accessing, navigating, and using Canvas to engage in learning while away from school. To best support all of our users, We STRONGLY ENCOURAGE the use of a MPSD issued Chromebook or personal Chromebook using your MPSD credentials!
Procedure for broken or non functioning Chromebooks:
Check the FAQ below to make sure you cannot resolve the issue
K-5 students contact your school office to make arrangements to swap the device.
6-12 Students please go to the school library to swap the device.
Log into Unipay and process an order for a replacement charger
Bring or email the confirmation code to the schools front office
Please include the Manufacturer (Dell/HP) and Serial Number
The office will distribute a new charger
Chromebook Camera Not Working or Poor Video Performance
Turn on your Chromebook.
Connect your Chromebook to Wi-Fi.
At the bottom right, select/click the time
Select Settings <GEAR ICON>
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll see the version of the Chrome operating system
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.
Reboot the device
Zoom: This meeting for authorized attendees
If you are receiving this message when attempting to access a Zoom session
Ensure you are signed into the device with your school account
Access https://mpsd-org.zoom.us which will take you to a Google sign in page
Sign in (Click you school credentials)
Return to Canvas and Click the Zoom Link
*As an additional layer of security we require all participants to authenticate with their school credentials.
How do I get support?
Step 1: Reach out to the Teacher or Support Personnel if you are having issues with accessing coursework, documents or assignments
Step 2: Check out our FAQ section for common questions to Canvas, Zoom & Google
Step 3: Still Need Assistance ?
Contact the School Front Office and they will work with you to find a solution to your issue.