Family

Digital Learning Support

Welcome to the MPSD Family Support Site. Here you can find tutorials to support your student(s) in successfully accessing, navigating, and using Canvas to engage in learning while away from school. To best support all of our users, We STRONGLY ENCOURAGE the use of a MPSD issued Chromebook or personal Chromebook using your MPSD credentials!

Procedure for broken or non functioning Chromebooks:

  1. Check the FAQ below to make sure you cannot resolve the issue

  2. K-5 students contact your school office to make arrangements to swap the device.

  3. 6-12 Students please go to the school library to swap the device.

Lost Chargers

  1. Log into Unipay and process an order for a replacement charger

https://unipaygold.unibank.com/transactionInfo.aspx?CustomerID=935

  1. Bring or email the confirmation code to the schools front office

  2. Please include the Manufacturer (Dell/HP) and Serial Number

  3. The office will distribute a new charger

Chromebook Camera Not Working or Poor Video Performance

  1. Turn on your Chromebook.

  2. Connect your Chromebook to Wi-Fi.

  3. At the bottom right, select/click the time

  4. Select Settings <GEAR ICON>

  5. At the bottom of the left panel, select About Chrome OS.

  6. Under "Google Chrome OS," you'll see the version of the Chrome operating system

  7. Select Check for updates.

  8. If your Chromebook finds a software update, it will start to download automatically.

  9. Reboot the device

Zoom: This meeting for authorized attendees

If you are receiving this message when attempting to access a Zoom session

  • Ensure you are signed into the device with your school account

  • Access https://mpsd-org.zoom.us which will take you to a Google sign in page

  • Sign in (Click you school credentials)

  • Return to Canvas and Click the Zoom Link


*As an additional layer of security we require all participants to authenticate with their school credentials.

How do I get support?

Step 1: Reach out to the Teacher or Support Personnel if you are having issues with accessing coursework, documents or assignments

Step 2: Check out our FAQ section for common questions to Canvas, Zoom & Google

Step 3: Still Need Assistance ?

Contact the School Front Office and they will work with you to find a solution to your issue.

Important: In order to ensure that your device is set up correctly, please select your device below:

Please make sure your are using the Chrome Browser, not Internet Explorer, Edge or Safari. You can download Chrome here

I know what to do... take me to the MPSD Remote Learning site:

Click the Canvas Logo!