Chromebook Support

What is a Chromebook?

Chromebooks: Getting Started

See also Google's Guardian Guide to Chromebooks and the Tech Toolkit for Families and Guardians for more information.

Tech Toolkit Videos for Families

Junior Google Training Videos for Students

Expectations

Student devices checked out to students are like textbooks, a tool for learning. As such, devices are to be used for educational purposes. Devices allow students to access tools and resources not found in traditional offline educational materials. Having access to a device expands the opportunity for students to use those educational tools and resources anytime, anywhere.

The device and power supply are the property of Mounds View Public Schools. Take care of these items so they continue to work well. Report any damage or other issues to your building tech support person as soon as possible.

Frequently Asked Questions

My Chromebook isn't working right.

Restart your Chromebook and log back into it. The Chromebook will usually reset itself when you power down and power on again. If restarting did not work, try this: Hold down the refresh button (¾ circle key on the top row) and the power button (top button in the right hand corner of keyboard) at the same time. This is a force restart and a large percentage of time gets them to boot again and work fine. If you continue to have trouble, contact your building tech support.

My Chromebook is broken; for example, the screen is cracked, keyboard or touchpad is not working, or it will not charge.

Contact your building tech for further instructions.

I can't connect to wifi.

Try these steps:

  1. Click the lower right hand corner by the time.

  2. Inside the popup in the upper left you should see a circle saying wifi.

  3. Click on the Wifi and turn it off and on.

  4. Once your Wifi is back on see if you can join your network

  5. If you are unable to connect, click on the lower right hand corner again by the time.

  6. Click on the upper left circle stating wifi. This will list options for wifi connections.

  7. Find your home wifi and then click on the upper right hand corner of the pop up and click on the gear wheel for settings.

  8. That will bring up a pop up. There you should have the options for

    1. Disconnect

    2. Forget

  9. Click on Forget

  10. Click back on the lower right hand corner by the time and try to connect to your wifi again.

If these steps do not work, please contact your building tech support for more information.

Why are some sites blocked on my school Chromebook?

Your student’s device is being filtered. For example, we do not allow use of social media sites such as Facebook or Instagram. If you believe your student is accessing inappropriate sites or needs to access a site that is blocked, please contact the Helpdesk by emailing studenttechhelp@moundsviewschools.org or calling 651-621-7387.

Why is my website not loading correctly?

Sometimes a website will not load correctly because the cookies and/or cache need to be cleared. Here are the steps to clear cookies and cache on your Chromebook:

Clearing Cache and Cookies on Chromebook

  1. Click on the 3 dots in the upper right hand corner.

  2. Click on History.

  3. Click on History again (first word in pop up)

  4. On the left hand side, click on Clear browsing data.

  5. A pop up will come up - both the "Cookies and other site data" and the "Cached images and files" boxes should be checked.

  6. Click on Clear data.

Once this is done, restart the Chromebook.



How do I clean the Chromebook?

As with any electronic device, do not spray a cleaner directly on the device. Spray an electronics-approved cleaner directly on the cloth and then wipe down the device.

Can I use my own device?

There are a variety of reasons why we believe it is in our student’s best interest to use a school-owned device including our ability to push out apps and other instructional tools, but most importantly we have all school-owned devices set up for filtering based on federal guidelines. That said, we realize this may not always be possible. Students will need access to a device that meets the following criteria:

  • Wifi capable

  • Minimum screen size of approximately 10”.

  • Access to a regular-sized keyboard

  • Ability to run Google Chrome web-browser (or Chrome OS) to complete assignments and other classroom activities using Google Apps for Education

  • Ability to use other web-based tools.

  • Because of these guidelines, we do not recommend relying on an iPad of any size for distance learning for students in grades three through 12.