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Upcoming Announcements!
Upcoming Announcements!
Attention to all Secondary 4/5 Students!
Attention to all Secondary 4/5 Students!
PLD Warranty Expired
PLD Warranty Expired
Dear Graduating Students,
Please note that the warranty status of your PLD have lapsed with effect from 31st March 2026.
What can you do if your PLD is physically damaged & is no longer in working condition?
You can choose to:
Send your PLD directly to the Lenovo Service center for diagnosis. Please note that charges will apply, the amount payable will depend on the severity of the damage.
Lenovo Authorized Service Center - Contact Details
orBring Your Own Device (BYOD) if you have one. Please refer to the 'Connecting to school Wi-Fi' guide below.
For Parents
For Parents
Parent Handbook (I) - 2026
Parent Handbook (II) - 2026
Parents Engagement Deck
For Students
For Students
Student Device Info Kit
Reporting Lost Device - Process Flow
Reporting Damaged Device - Process Flow
Student MIMS - Security Questions Setup Guide
DMA Uninstallation - For Graduating Cohort Only
Microsoft Teams for Students
Secondary One - Chromebook Enrollment Exercise
Student iCON Data Back Up Guide
Connecting to School Wi-Fi Network
Device Management Application - Introduction to Lightspeed
Device Management Application - Introduction to Lightspeed
Introduction to DMA
DMA Myth Buster
Chromebook DMA Guide for Parents/Guardians: Default Option
Chromebook DMA Guide for Parents/Guardians: Option A
Chromebook DMA Guide for Parents/Guardians: Option B
Chromebook - Onboarding to Lightspeed with Student Owned Device
Troubleshooting Tips & Tricks
Troubleshooting Tips & Tricks
My Chromebook is not charging
Ensure that there are no loose connections between the plug, power adapter and Chromebook
Ensure that the power outlet you are using is working
To verify if the power adapter is working, try charging your Chromebook with a different power adapter
Restart your Chromebook
Update Chromebook firmware. Click here for the steps.
Bring your Chromebook & power adapter to school ICT Helpdesk if the above steps did not resolve the issue
My Chromebook cannot be switched ON
Plug in the power adapter to ensure that the Chromebook has sufficient power to boot up
Press & hold down the 'Refresh' key together with the 'ON' button for 10 seconds. Try switching on the Chromebook again
Bring your Chromebook & power adapter to school ICT Helpdesk if the above steps did not resolve the issue
The characters I typed doesn't match with the ones shown on screen
Change your keyboard input/language, follow the steps here. Issue typically gets resolved after changing keyboard input from 'UK' to 'US'
Workaround: Enable 'On-Screen Keyboard', link to steps here
My Chromebook freezes/hangs mid-way during usage
Press and hold down the ON/OFF button for (< 10 secs) to force shutdown the device & restart it
Proceed to update your Chrome OS to the latest version, click here for the steps
If the above steps did not help, backup all your important data/files to another secure media or Student iCON Drive and bring your Chromebook & power adapter to ICT Helpdesk.
Why is my Chromebook screen display inverted/how do I rotate my display?
Press and hold down 'Crtl' + 'Shift' + Refresh key to rotate the screen
Alternatively, go to 'Settings' > 'Device' > 'Display' and select the 'Orientation'
What to do when my Chromebook is not connecting to the Wi-Fi while I'm in school?
Ensure that you are signed in with your MIMS account (@students.edu.sg) instead of your personal Google account
Alternatively, try connecting to your personal mobile hotspot or the school SWN@SSOE Wi-Fi network. To sign into SWN@SSOE, enter your birth cert no. and MIMS account password on the web browser when promoted
The default Wi-Fi connection in school will automatically be switched to pld@SSOE2025 once the steps above are performed
What to do if I lost my stylus pen and or power adaptors?
Chromebook accessorices (i.e. AC adaptor and Stylus pen) are not covered under warranty
Purchase a new set from Lenovo (Lenovo contacts below) or any other electronics retailer.
Provide your Chromebook model/ specifications to the sales representative to make sure that you are getting a compatible one
How do I take a screenshot on my Chromebook?
Full screenshot: Press 'Ctrl' + 'Show Windows' key (rectangular with 2 lines on the right)
Specific area screenshot: Press Ctrl + Shift + Show Windows keys
I've forgotten my Student MIMS password, what should I do?
Visit the MIMS portal & click on 'Forgot Password'
Answer the security questions you have setup previously. Approach the school ICT Team for resetting of password if you have forgotten the answers
Remember to set up & note down your new password/security question answers on to a secure place
What are the minimum-security requirements for setting my MIMS account password?
Minimum 12 alphanumeric characters
A combination of numbers, symbols, caps & small letters
Old passwords cannot be reused
Must not contain your personal info (name or NRICs)
Password Sample: ILovepizza123!
Helpful Links:
Helpful Links:
Singapore Police Force e-Services (For filing of e-Police report regarding lost/stolen devices. Parents' Singpass required)
7 tips and tricks for using your new Chromebook (YouTube Video)
How (not) to take care of your Chromebook (YouTube Video)
Contacts:
Contacts:
Lenovo Authorised Service Centre - Servlink Technology Resources Pte Ltd
Lenovo Authorised Service Centre - Servlink Technology Resources Pte Ltd
2 Kallang Ave, #09-01 CTHub, Singapore 339407
+65 6817 1435
• Monday to Friday: 9:00 AM – 6:00 PM • Saturday: 9:00 AM – 1:00 PM • Closed on Sundays and Public Holidays
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