1. My Chromebook is not charging

• Ensure that there are no loose connections between the plug, power adapter and Chromebook

• Ensure that the power outlet you are using is working

• To verify if the power adapter is working, try charging your Chromebook with a different power adapter

• Restart your Chromebook

• Update Chromebook firmware. Click here for the steps.

• Bring your Chromebook & power adapter to school ICT Helpdesk if the above steps did not resolve the issue

2. My Chromebook cannot be switched ON

• Plug in the power adapter to ensure that the Chromebook has sufficient power to boot up

• Press & hold down the 'Refresh' key together with the 'ON' button for 10 seconds. Try switching on the Chromebook again

• Bring your Chromebook & power adapter to ICT Helpdesk if the above steps does not work.

3. The characters I typed doesn't match with the one shown on the screen

• Change your keyboard input/language, follow the steps here. Issue typically gets resolved after changing keyboard input from 'UK' to 'US'

• Workaround: Enable 'On-Screen Keyboard', link to steps here

4. My Chromebook freezes/hangs mid-way while I'm using it

• Press and hold down the ON/OFF button for (< 10 secs) to force shutdown the device & restart it

• Proceed to update your Chrome OS to the latest version, click here for the steps

• If the above steps does not help, backup all your important data/files to another secure media or Student iCON Drive and bring your Chromebook & power adapter to ICT Helpdesk.

5. Why is my Chromebook screen displaying sideways or How do I rotate my display?

•  Press and hold down 'Crtl' + 'Shift' + Refresh key to rotate the screen

• Alternatively, go to 'Settings' > 'Device' > 'Display' and select the 'Orientation' 

6. What to do when my Chromebook is not connecting to the Wi-Fi while I'm in school?

• Ensure that you are signed in with your MIMS account (@students.edu.sg) instead of your personal Google account

• Alternatively, try connecting to your personal mobile hotspot or the school SWN@SSOE Wi-Fi network. To sign into SWN@SSOE, enter your birth cert no. and MIMS account password on the web browser when promoted.

• The default Wi-Fi connection in school will automatically be switched over to pld@SSOE2024 once the steps above are performed

7. My Chromebook power adapter is damaged/lost, what should I do?

•  Purchase a new set from Lenovo (Lenovo contacts below) or any other electronics retail store that sells it. Provide your Chromebook model/specifications to retailer to make sure that you are getting a compatible one

8. How do I take a screenshot on my Chromebook?

• Full screenshot: Press 'Ctrl' + 'Show Windows' key (rectangular with 2 lines on the right)

• Specific area screenshot: Press Ctrl + Shift + Show Windows keys 

9. I've forgotten my Student MIMS password, what should I do?

• Visit the MIMS portal & click on 'Forgot Password'

• Answer the security questions you have setup previously. Approach the school ICT Team for resetting of password if you have forgotten the answers. 

• Remember to set up & note down your new password/security question answers in a secure media

10. What are the minimum-security requirements for setting my MIMS account password?

• Your MIMS password should consist at least 12 alphanumeric characters with a combination of numbers, symbols, caps & small letters. 

Suggestion: Associate your password with your favourite movie, food or pet's name and any number combinations. Example: Chickenrice1234

• Your new password should not contain any information such as your full name, birth day/certificate number etc.

• Passwords cannot be recycled.