FAQ

Q1: How do I loan out ICT equipment like iPads, Chromebooks, Visualizers, Laptops, etc.?

A: Fill up your requests here at least 48hrs in advance. This is to allow to our ICT Manager, Mr Vincent Chua, (chua_seng_yeon_vincent@moe.edu.sg) time for preparation and also to inform you of availability of equipment or alternative arrangements required.

(IMPT: remember to sign in after you return the items.)


Q2: What are the routines when using the computer labs/ICT rooms?

  • Enter the lab before the class (to check the equipment).

  • Report of any faults (see Q3).

  • Arrange the pupils outside of the lab.

  • Get pupils to take their necessary materials in hand.

  • Make pupils leave their bags in the front of the lab.

  • When issuing out laptops, take note of the numbers issued to each student. (This is to help us trace any irregularities, if any).

  • End early enough to conduct a check to your satisfaction.

  • Ensure the cleanliness of the lab.

  • Switch off the projector, air-conditioners and lights after use.

  • Leave only after the last student has left.

Q3: How do I report of faulty ICT equipment like projectors, AV points, cables, etc.?

A: You may inform the ICT Manager, personally or through email with the following information:

i. What equipment is faulty?

ii. Where is the faulty equipment?

iii. When was it discovered to be faulty (date and time)?

Q4: How do I reset my own password?

A: For all applications, click on forget password.

However, for SSOE account, you can try the self-reset at https://identity.moe.edu.sg/

(You will need to answer 2 out of 3 security questions correct. If still unable to reset, please see the Admin Manager or our ICT Manager, Mr Vincent Chua)

Q5: When to call SSOE helpdesk?

A: You can call them when you have any computer issues. The SSOE helpdesk contact number is 1800-7663 663 (1800-SMOE MOE).

Q6: How do I reset students' passwords?

A: For student SSOE password. Email Student Name, NRIC no. and Class to either Mr Vincent Chua (chua_seng_yeon_vincent@moe.edu.sg) or Mr Lim Shee (lim_shee@moe.edu.sg)

For SLS, Google classroom and AsknLearn passwords, teachers have the rights to reset for students.


Q7: How to connect to the school’s wi-fi on my personal devices?

A: Choose SWN@SSOE wifi. Enter your IAMS ID and password. If the login page doesn’t pop-up, open your browser and surf to google.com -- the login page will automatically load.

Q8: What is STAFFNET?

A: STAFFNET is a repository for teachers to share and archive materials. It is only accessible to teacher via SSOE devices.


Q9: Can I access STAFFNET from home?

A: Yes. You must use your SSOE device and log in to VPN.

(IMPT: VPN will only work if your anti-virus is up to date.)

Q10: How to update the McAfee anti-virus definitions from home?

A: Right click on the Trend Micro icon found on the task bar, click update and wait for it to complete (it could take a while).

Q11: How can I share files with students?

A: Teachers can use our Google classroom @stpat.edu.sg or the RDMC folder (found on your desktop) to share resources with students.


Q12: What is SLS?

A: Where have you been? This is our one-stop portal to disseminate e-lessons and instructions to students. All you need to know here.