The application of the 3 years warranty will apply to each product that is issued to you. Do note that once you have replaced the item, your warranty will no longer be valid and no new warranty will be given for the newly replaced item.

Possible reasons for repair needed to be done or replacement required:

• iPad front screen has cracked

• Any of the iPad's physical button not working when pressed

• iPad's screen is not responding properly

• Apple Pencil not responding to the iPad's screen (even after successful pairing)

• Apple Pencil does not charge

• Logitech Keyboard not responding to keypresses
  
  

Please note that these are possible issues however a confirmation of a full replacement will be determined by the discretion of the vendor

Ensure that your iPad transferred your data online or backed up through any other means. If you have been using your School Managed Apple ID, all your data from the following Apple apps would've been backed up already [Camera Roll, Photos, Notes, Safari etc]. iCloud would also backup the data for other apps as well. Repairing or replacement of the iPad would most probably lead to a wipe of your iPad's system so backing up is important if you are able to do so.

Bring along your faulty/damaged device or accessory & head on over to AsiaPac's headquarters building located at:

219 Henderson Road, #05-01/02/03/04

Henderson Industrial Park, Singapore 159556

IMPORTANT: Remember to bring along your photo ID (EZ-LINK Card / NRIC) for verification purposes

Once you have submitted your device for repairs/replacement, you will be prompted to fill in the insurance claim form provided by the vendor, AsiaPac.

Ensure that you have filled in the relevant information (and take a photo of the completed form) before you submit the hardcopy form back to AsiaPac.

The vendor will let you know on the stock availability for replacement and whether it can be done right there and then or you would need to return another day for collection of the new item.

Note: Please ensure that you have backed up the ipad before hand as it will be most likely that the vendor will wipe out all data from the iPad passed to them

After taking a photo of your completed form, please send the photo to the ICT Manager of Hillgrove Secondary School. With the photo evidence, you will be entitled to loan out a school iPad for your lessons until AsiaPac contacts you to collect your repaired/replacement iPad.

In the meantime, a school iPad will assigned to you on a daily school day loan basis (Mondays to Fridays). You are required to loan out the iPad daily at the start of the morning (8:00AM) from the School Desktop Engineer (DE) at Computer Lab 4 and return it to the DE by the end of the schooling day (latest return is at 4:30PM). If you are not able to return the iPad to the DE by then, please return it to the general office and alert the receptionist that you are returning a loan iPad to the ICT Team.

Please note that if you have received a replacement for your PLD device (iPad) from AsiaPac, you are required to bring the new iPad to school to get it installed with the DMA profile by the ICT Support Team (ICT Manager and/or School Desktop Engineer).