FAQ

• • Parents/students to contact Contractor’s helpdesk for device issues. Parents/students will need the following information such as their device serial number, brand and model of the device, their name and contact number to log a case with the helpdesk.

• • Contractor’s helpdesk agent will advise parents/students on any further actions required (e.g. bringing their devices to the service centre for diagnosis or assessment of damage).

• • Parents/students can also use the fortnightly collection service provided by the contractors to schools to send in their devices. Parents/students should only pass their devices to the school-based service desk on the collection day as there is space constraint to store devices in school.

• • School-based service desk personnel will liaise and confirm the fortnightly collection date and time with the contractor. Contractor will pick up the devices from school on the arranged date and time.

    • The devices (depending on the parts availability) will be fixed and returned to school the next fortnightly collection service day. If there are follow-up actions required, contractor will contact parents/students directly (e.g. the damage is not covered under warranty and need consent to claim insurance to get the repairs done).

• • School-based service desk personnel will inform the students when they can collect back their devices.

• • Students can loan a device from the school common pool for daily lessons during the period of repair.

• • If students encounter issues with their devices in school, they may approach their school-based ICT support staff or service desk for assistance. They will perform basic troubleshooting and assist to log a case with contractor if needed.

• • Please note that only personal learning devices procured under PDLP device bulk tender are eligible for the fortnightly collection services provided by contractors.

• Parents to make a police report for the lost device.

• If the lost device is covered under the circumstances listed in the device’s insurance coverage, parents should contact and inform the device contractor via their helpdesk or service centre. They will need to furnish the contractor with the police report for insurance claim. (Applicable only if the device is still under insurance coverage period).

• The contractor’s helpdesk/service centre will advise parents on the insurance claim procedure.

• Parents should also inform school of the lost device. School’s DMA Administrator to remote lock the device.

• School will loan a temporary device from the common pool to students.

• Contractor to send the new replacement device to school and school to pass to student if device is covered under insurance. Parents can opt for doorstep delivery but with delivery charges.

• If the device is without insurance coverage or the loss is due to clause(s) not covered under insurance, parents can seek school’s assistance to procure a replacement device.

• Students are to inform their school-based service desk whenever there is a replacement/change of device.

• Replacement/change of devices can be under any of the circumstances listed below:

- Replacement of device covered under insurance by contractor

- Replacement of device by parents for device not covered under insurance or insurance period has ended

- Students who are using their own devices which were not procured from PDLP Device Bulk Tender changing to another device

• This is to facilitate the installation of the DMA into the new device.

• School DMA administrator will enrol the new device to their school’s DMA.

• For all new devices where the DMA enrolment was not done during the device handover exercise in school (including all devices collected from contractor’s service centres), the school DMA administrator will do a factory reset before enrolling the new device into the DMA.

The school has decided on the Chromebook as our PLD.

Each bundle consists of:

1) Convertible Chromebook

2) Laptop Charger

3) Laptop Carrying Case

4) USB Mouse

For students who wish to use their own Chromebook, it must meet the necessary specifications

1. Processor: N4020 or better,

2. RAM: 4GB or higher o school’s DMA.

Other recommended specifications for better user experience

1. Capacity: 64GB eMMC2 or higher to support video and graphics editing application and other resource intensive application

2. Screen Size: 11.6 inch Touchscreen

3. Resolution: 1366 x 768 (HD) or higher

4. Active digital stylus for annotation

Auto Update Expiration ‘AUE’ date to support automated update should be June 2024 and onwards.

Students who already have a compatible device and who choose not to purchase the school prescribed device, must first seek approval from the school to pursue this option. In this instance, the school will assist to install a device management application in the student’s existing device.

Students/Parents must allow the school to install the DMA software in their devices. School will arrange for students to bring their devices in for the installation.

For a smooth learning experience, it is strongly encouraged that each student has his/her own device as prescribed by the school. This is because different schools may tap on specific devices for teaching and learning. In addition, you will be required to use the devices in school daily and for your learning after school, hence it might not be practical to share the device with your siblings.

Edusave funds can only be used for purchases facilitated by the school.

Edusave can be used for the initial purchase of accessories/peripherals bundled with the device. Edusave cannot be used for purchase of accessories/peripheral without the device.

Edusave cannot be utilised for purchases of optional accessories/ peripherals from the vendor’s portal. This is to ensure there is a healthy balance of Edusave for other school’s programs.

The purchase of the device will include warranty and insurance coverage for the device. Additional coverage purchased outside of these bundles cannot be paid for with Edusave.

Insurance coverage is for the main device only and does not cover accessories.

Parents can buy replacement accessories from the Contractor’s Portal (www.asiapac.com.sg/pld/lenovo).

After the expiry of the device warranty period, students can still send their device to the contractor’s service centre for repair. The charges quotation will be provided by the contractor’s service centre and students/parents will have to assess the reasonableness of the charges and decide whether to take up the repair. Alternatively, students can consider going to other shops to perform the repairs after the warranty is over.

The MDM installation is compulsory as it is part of the school’s effort to ensure that students stay focused, technical challenges are minimized and learning becomes more effective.

Under the MDM programme, students are able to receive:

a) All the notes and learning materials wirelessly.

b) All the applications for free (even paid apps if it is required in most of the subjects).

The device will be enrolled under MDM during your course of study in Bowen Secondary School. The software will be uninstalled when the student graduates from Bowen Secondary School.

Yes, you can use your own mobile data. However, if you wish to receive materials and updates through MDM, you would need to login to the school WIFI.

The device has an average shelf life of 3-4 years, to cover the time a student is in secondary school. The school will uninstall the Device Management Application (DMA) (the DMA restricts the type of applications and websites accessible by students) from the devices upon students’ graduation, and students will have full control over their devices afterward. If the student’s device needs to be installed with DMA in JC/MI, it can be reinstated.

The PLD is primarily a learning device, privileged rights to install apps will not be given to parents or students so that there is sufficient storage in the device for school to install all the apps required for Teaching & Learning.

Students are expected to bring home their devices at the end of the school day so that they can utilise them for learning at home. Students must ensure that they charge their devices before bringing it to school the following day.

Personal lockers which are located outside the classes are provided for students to safekeep their PLDs when not in use.