• How do I apply for a job at our company?

Visit our careers page on the company website, browse open positions, and submit your application online with your resume and cover letter. 

• What is the typical recruitment process?

The process includes 

• Application submission

• Resume screening

• Interviews (phone, virtual, or in-person)

• Assessments (if applicable)

• Reference checks

• Final offer.

• How long does it take to hear back after applying?

You will typically hear back within 1-2 weeks after applying. If there’s a delay, feel free to contact HR for an update.

• Can I apply for multiple positions?

Yes, you may apply for multiple roles that match your qualifications. Ensure your application highlights relevant skills for each position.

• What should I expect during onboarding?

Onboarding includes completing paperwork, attending orientation sessions, learning about company culture, and receiving training specific to your role.

• How long does onboarding take?

Onboarding typically lasts 1-2 weeks, though some roles may require extended training or orientation periods.

• Who do I contact if I have questions during onboarding?

Your HR representative or assigned onboarding buddy is your primary contact for any questions or concerns. 

• How can I confirm my employment status at Mixta?
  Employees start on probation for 6 months. Confirmation depends on your performance, reference checks, and passing the Mixta orientation test. You'll be notified in writing upon confirmation.

• What is the policy on ID cards?
  You’ll be issued a staff ID on joining. If lost, report it immediately to HCM with a sworn affidavit. You may need to cover replacement costs.

• When are salaries paid?

Salaries are paid within the last 10 days of every month.

• Do we get 13th-month bonuses?

Yes, on a pro-rata basis for employees who joined mid-year.

• What is Mixta's support for major life events?

You’ll receive a token for bereavement (immediate family), childbirth, or wedding support.

• Am I entitled to medical insurance?

Yes, Mixta provides HMO coverage for you, your spouse, and up to 4 children under 18.

• Requesting your leave allowance:

Request on HCM Request Portal, leave allowance requests cannot be processed after the 8th of each month for that current payroll cycle. Any requests submitted after the 8th will be reflected in the following month’s payroll.

• How is performance evaluated?

Performance is reviewed bi-annually through a formal appraisal process, including self-assessments, manager feedback, and continuous monthly informal feedback all facilitated by HCM.

• What Does a Managerial Appraisal Look Like? 

Managers design Key Performance Indicators (KPIs), evaluate performance, and provide feedback. The KPIs are based on the role and responsibilities of each team member.

• What are Key Performance Indicators (KPIs)?

KPIs are measurable values that demonstrate how effectively an employee is achieving key business objectives. Managers design KPIs to align with the company's goals and the specific responsibilities of each team member.

• What platform is used for performance appraisals?

We use a platform called Officelime to manage the performance appraisal process. This includes setting KPIs, submitting self-assessments, and conducting evaluations.

• How do employees submit their self-assessments?

Employees can log into Officelime, navigate to the performance appraisal section, and submit their self-assessments based on the provided KPIs and their

performance over the appraisal period.

• What qualifies me for promotion?

Performance affects promotions, salary increases, and eligibility for special recognition. You must meet the minimum tenure on your current grade and maintain a rating of "Exceeds Expectations" or higher to be eligible.

• What happens if I’m not meeting performance expectations?

Your manager will work with you on a performance improvement plan (PIP) outlining specific goals and timelines, with HR support.

• What if I’m placed on a Performance Improvement Plan (PIP)?

A PIP is designed to support your growth. If unsuccessful after counselling and support, further disciplinary action may be taken. 

• How is feedback provided?

Feedback is provided in a constructive manner, highlighting strengths, and offering suggestions for improvement. It is documented in Officelime and discussed during the appraisal meeting.

• What if an employee disagrees with their appraisal?

If an employee disagrees with their appraisal, they can request a meeting with their manager to discuss the evaluation in detail. If needed, HCM  can mediate the

discussion to ensure a fair resolution.

• Are there opportunities for career development?

Yes, we offer training programs, mentorship, and internal job postings to support career growth. Discuss your goals with your manager or HR. 

• How can employees prepare for their performance appraisal?

Employees can prepare by:

• Reviewing their KPIs and performance over the ppraisal period.

• Reflecting on their achievements and areas for improvement.

• Gathering feedback from peers or clients if applicable.

• Preparing questions or topics for discussion with their manager.

•  How do I report a workplace concern or conflict?

Speak with your manager or HR representative. For sensitive issues, use the anonymous reporting hotline outlined in the employee handbook.

• What is the company’s policy on harassment?

We have a zero-tolerance policy for harassment. Report any incidents to HR immediately for investigation and resolution.

• How are workplace accommodations handled?

Submit accommodation requests (e.g., for disabilities or religious practices) to HR, who will review and implement reasonable accommodations.

•  What training programs are available for me?

Your training needs are identified via performance appraisals and training needs assessments. HCM shares a yearly learning calendar and assigns training accordingly.

• Can I request external training or certification? 

Yes, discuss your training needs with your manager or HR. Budget and relevance to your role will be considered.  Only relevant certifications are reimbursed upon success.

• Will I be reimbursed for exam fees?

Yes, if you're confirmed and pass the exam and if you have approval from your line manager. If you resign within one year of reimbursement, you’ll be required to refund the amount.

• How many leave days am I entitled to?

Confirmed staff are entitled to vacation days. Interns on 6-month contracts get 5 days; those on 12-months get 10 days.

• Can I carry over unused leave?

You may carry over a maximum of 5 working days into the next calendar year with HCM approval.

• How do I apply for leave?

Submit your leave request at least 2 weeks before your intended leave date through your line manager. A handover note is mandatory. Submit your application via the OfficeLime HRIS platform. 

• What is the maternity/paternity leave policy?

Women get 3 months paid maternity leave; men get 10 working days paid paternity leave. Leave must be formally requested with documentation.

• What happens if I’m sick?

Submit a medical certificate within 48 hours if your sick leave exceeds one day. Sick leave is granted based on tenure.

• What’s the procedure for applying for unplanned leave?

We understand life happens, that’s where your casual and condolence leave entitlement comes in. Submit your leave request to your line manager via the officelime channel and send an email notification in the event of unplanned absences. 

• Can I be transferred or redeployed?

Yes, based on organisational needs. Mixta may redeploy you up to two times a year; a third requires AMC approval.

• What is the secondment policy?

You may be seconded within ARM or Mixta group companies. Your role, pay, and job continuity are preserved.

• How do I resign from my position?

• Submit a formal resignation letter with notice to your line manager(s), with the HCM email in the copy.

• Non-Management: 1 month (confirmed) / 2 weeks (unconfirmed)

• Mid-Level: 2 months (confirmed) / 1 month (unconfirmed)

• Senior: 3 months (confirmed) / 1 month (unconfirmed)

• Will I receive exit benefits?

 Yes, based on your grade and tenure, subject to complete clearance and return of all company property. 

• What is Mixta’s dress code?

Formal and business casual from Monday to Friday. Casual/dress-down attire is not allowed. 

• Can I work remotely?

No. We work all onsite at Mixta.

• What if I’m running late or absent?

Notify your supervisor immediately and have the HCM email in the copy. Unreported absence after 48 hours may lead to disciplinary action.

• How do I report harassment or discrimination

Immediately report to HCM or use the anonymous reporting channel. Mixta enforces zero tolerance for harassment.

• What health and wellness support exists?

Mixta encourages healthy eating, physical activity, and mental wellness. Events and support resources are shared via internal channels.

• What should I do if I have a complaint?

Raise it with your line manager first. If unresolved, escalate to HCM. For serious cases, use the whistleblowing or feedback form.

• Will I be penalized for giving feedback or complaints?

No. Mixta promotes an open-door policy. Retaliation for speaking up is not tolerated.

• What is whistleblowing? 

Whistleblowing is the act of disclosing or raising concerns about misconduct or other actions affecting  the MIXTA AFRICA Group, or occurring within the Company, and which could endanger the Company  and its employees or threaten its clients, shareholders or the public. 

• What kinds of issues should be reported?

Examples include fraud, corruption, harassment, discrimination, health and safety violations, policy violations, or any criminal activity.

• Will my identity remain confidential?

Yes. All whistleblower reports are handled with the utmost confidentiality. You can also choose to report anonymously if preferred.

• Will I face retaliation for reporting?

No. The company has a strict non-retaliation policy. Any form of punishment, harassment, or unfair treatment for reporting in good faith is prohibited.

• How do I make a report?

you can report via MIXTA NIGERIA Website – https://mixtafrica.com/whistleblowing/ or the dedicated Phone line - 0034 93 444 19 74

• What happens after I report an issue?

The report will be reviewed, investigated (if needed), and addressed appropriately. You may receive updates depending on the situation.

• Can I follow up after submitting a report?

Yes, depending on the channel you used. If you reported anonymously, keep your report ID to check back on the case status (if your system allows it).

• What is the expected email response time?

Priority emails: within 30 minutes. General emails: within 2 hours. Email requests must be closed within 48 hours.

• Can I use company emails for personal messages?

No. All Mixta email communication must remain professional and official. Misuse may lead to disciplinary action.

• Who can refer candidates? 

All Mixta Africa staff are welcome to refer candidates for any open role.

• Is there a reward for referring someone?

Successful referrals that result in a hire (and retention beyond probation) may be rewarded based on the role and grade. Specific rewards are communicated during each referral campaign.

• Can I refer someone to a role in a different department?

Absolutely. You can refer candidates for any open role regardless of team.

• How do I track my referral status?

Once your referral is received, you will get a confirmation email. The HCM team will keep you posted on progress if your referral moves forward.

• Can I refer someone I’ve previously worked with?

Yes. Referred candidate can include a short note on their professional relationship with you when filling out the application form.

• Are internal staff allowed to apply for listed roles?

Yes, Mixta encourages internal mobility. You may apply through the same form or reach out to HCM for guidance.

• When can a new hire resume duty if they get an offer?

Resumption is typically on the 1st or 15th of the month. If this falls on a weekend or public holiday, resumption is the next working day. 

•   Who do I contact for HR-related questions?

Email hcm@mixtafrica.com or submit a request via the HCM Requisition Form on the intranet.

• What’s the turnaround time for HCM requests?

Differs based on priority level. We work to respond within 48 hours; more technical requests may span 5–7 working days. You’ll receive automated updates once your request is logged and resolved.

• How do I notify HCM about the birth of a child?

 Send an email to hcm@mixtafrica.com with the subject line “Childbirth Notification – [Your Name]”. Attach a scanned copy of the birth certificate or hospital-issued notice. Upon confirmation, HCM will arrange for childbirth support benefits 

• What is the process for announcing a bereavement?

Notify your line manager and HCM immediately. Provide documentation (e.g., obituary or letter from next of kin). Bereavement benefits are available for immediate family only (spouse, parent, sibling, or child).

• Can I request a formal announcement for life events (birthdays, weddings, etc.)?

Yes. You may notify HCM or your line manager if you’d like a milestone celebrated via internal email or intranet. Celebrations like birthdays, weddings, wedding anniversaries, and childbirths can be acknowledged in our monthly engagement newsletter.

• Is there a deadline for submitting milestone-related info?

Yes. Submissions for any announcement or benefit (e.g. childbirth, wedding, loss) must be made within 30 days of the event to qualify for support or inclusion.

• What if I forget to submit my leave or event notice on time?

Unfortunately, requests made after the cutoff dates (e.g., the 8th of the month for payroll changes or 30 days after an event) may not be processed. HCM will advise on any exceptions based on documentation or urgency. 

• What are HR’s operating hours?

HR is available Monday to Friday, 9 AM to 5 PM.