Please call 911 in the event of an emergency. Calls should not be made to 911 for questions regarding COVID-19. To report social distancing violations in Town parks and fields please call or text the Recreation Department at 617-312-9007.
If you are experiencing COVID-19 symptoms please contact your health care provider for medical advice. For health related questions about COVID-19 in Watertown please call the Health Department at 617-972-6446.
The Town of Watertown established a COVID-19 informational call center to allow residents and business owners to ask non-medical questions specific to COVID-19 in Watertown. The call center is staffed Monday through Friday from 8 a.m. to 4 p.m. Call 617-972-6565 or email COVID19@police.watertown-ma.gov.
If you need help understanding how to find assistance and benefits contact Jenna Willis, Watertown's Social Services Resource Specialist at 617-744-9585 or email jenna_willis@waysideyouth.org.
Call the State’s 2-1-1Hotline for questions not specific to Watertown. This line is staffed by operators 24/7 and with translators available in multiple languages. Dial 211 from any landline or cell phone or use the live chat option on the Mass 2-1-1 website.
While most Town facilities are closed, staff are still available to assist over the phone or online. Visit the Department directory for phone numbers.
Town Manager: TownMgr@watertown-ma.gov (617) 972-6465
Health Department Health@watertown-ma.gov (617) 972-6446
Senior Center SeniorCenter@watertown-ma.gov (617) 972-6490
Recreation Office Recreation@watertown-ma.gov (617) 972-6494
DPW Administrative DPW1@watertown-ma.gov (617) 617-972-6420
Inspectional Services buildinginspector@watertown-ma.gov (617) 972-6480
Treasurer/Collector Treas&Collectors@watertown-ma.gov (617) 972-6450
Assessor Assessor@watertown-ma.gov (617) 972-6410
Town Clerk/Vital Records TownClerks@watertown-ma.gov (617) 972-6486
Library email/text (617) 972-6431