Ask questions

Please call 911 in the event of an emergency. Calls should not be made to 911 for questions regarding COVID-19. To report social distancing violations in Town parks and fields please call or text the Recreation Department at 617-312-9007.

Watertown Health Department

If you are experiencing COVID-19 symptoms please contact your health care provider for medical advice. For health related questions about COVID-19 in Watertown please call the Health Department at 617-972-6446.

Watertown COVID-19 Call Center

The Town of Watertown established a COVID-19 informational call center to allow residents and business owners to ask non-medical questions specific to COVID-19 in Watertown. The call center is staffed Monday through Friday from 8 a.m. to 4 p.m. Call 617-972-6565 or email COVID19@police.watertown-ma.gov.

Watertown Social Services Resource Specialist

If you need help understanding how to find assistance and benefits contact Jenna Willis, Watertown's Social Services Resource Specialist at 617-744-9585 or email jenna_willis@waysideyouth.org.

Massachusetts COVID-19 Call Center

Call the State’s 2-1-1Hotline for questions not specific to Watertown. This line is staffed by operators 24/7 and with translators available in multiple languages. Dial 211 from any landline or cell phone or use the live chat option on the Mass 2-1-1 website.

Quick Guide of Town Department Contacts

While most Town facilities are closed, staff are still available to assist over the phone or online. Visit the Department directory for phone numbers.

Town Manager: TownMgr@watertown-ma.gov (617) 972-6465

Health Department Health@watertown-ma.gov (617) 972-6446

Senior Center SeniorCenter@watertown-ma.gov (617) 972-6490

Recreation Office Recreation@watertown-ma.gov (617) 972-6494

DPW Administrative DPW1@watertown-ma.gov (617) 617-972-6420

Inspectional Services buildinginspector@watertown-ma.gov (617) 972-6480

Treasurer/Collector Treas&Collectors@watertown-ma.gov (617) 972-6450

Assessor Assessor@watertown-ma.gov (617) 972-6410

Town Clerk/Vital Records TownClerks@watertown-ma.gov (617) 972-6486

Library email/text (617) 972-6431