Complaints

The fair treatment of our clients is central to how Milicja Mortgages operates as a business. We aim to deliver a high standard service, and in doing so, we respect your opinions and appreciate your feedback. If you want to make a complaint about Milicja Mortgages, please let us know by telephone or by writing to:

·        Milicja Mortgages, 30 Shaw Avenue, Normanton, England, WF6 2TT.

·        Email: michal@milicja.org

·        Telephone: 07542929505

We will endeavour to resolve your complaint by close of business on the third business day following receipt. However, if this is not possible then the complaint will be referred for further investigation.

You will receive acknowledgement of this within 5 working days and we will try to resolve your complaint as quickly as possible thereafter.

We will, by the end of 8 weeks send you a final response. If we are unable to provide a final response within that time, however, we will write to you and advise you as to when we will be able to provide a final response.

If you are not satisfied with our response or any delay you may refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service provides a free and impartial service designed to resolve problems between consumers and financial businesses. We will give you their details and a copy of an explanatory leaflet in our response to you. For more information, visit their website at www.financial-ombudsman.org.uk