Embedded Files
SKILLS
SKILLS
Windows 11, 10, 7, Vista
Mac Os. iOs, Droid
Microsoft Office Suite
Office 365
Google Workspace
Adobe Suite
ManageEngine
Spiceworks
Sophos
Webroot
Teamviewer
Quickbooks
Filemaker
Website Design
Photography
AV Systems
IP Telephony
DSL - Cable - Fiber
WDS
MFC Xerox / Konica
Hardware purchasing
Techsoup
SMART boards
Citrix
AI
EXPERIENCE
EXPERIENCE
La Soupe Current
HER Cincinnati Current
Staymobile
Christ Hospital
Cincy Union Bethel
Mayerson JCC 3 years
Jewish Federation 5 years
Jewish Family Service 14 years
Procter & Gamble Tranet 3 years
Cincinnati Ballet 5 years
REFERENCES
REFERENCES
Shep Englander CEO
Dan Fagin President CEO
Jim mock President
Sarah Weiss Director
Rabbi Travis Executive Vice President
Tom Koeninger President
Kathy DeLaura Director
Dennise Schnur Director
Fran Gafvert Director
Ami Zemberi Director
Billy Bie Director
Kate Morris Development Director
PROJECTS
PROJECTS
PC Refresh / Windows 10 Migration
Served 9,400 tickets and maintained their hardware inventory
Managed 12 Quickbook databases
Migrated Atara High School and Camplivingston users to Google workspace
Consolidated three companies to one domain
Assisted Migration of server room, Procter and Gamble Cayey Puerto Rico
Multi system deployment
Implementation of Spiceworks Ticketing system
In charge of 350 Desktops / 500 AD accounts
Languages
Languages
English - Spanish
No Call Centers Please
ABOUT
Bilingual IT professional with over 27 years of experience in technical support and training. I am highly proficient in all major office suite applications and thrive in fast-paced, multitasking environments. Proven success in training new associates on software systems and ensuring seamless office program functionality.
TECHNICAL ACUMEN
Windows 11, 10, 7 +
Mac Os and iOs
Microsoft Office Suite
Sophos and Webroot
Google Workspace
Adobe Suite
Manage Engine
Customer Service
IP Telephony
Cloud Based Applications
PROFESSIONAL ACUMEN
Website Design / Update
AV Systems
Office 365
POS Systems
Problem Solving
Oral and Written Communication
Spiceworks
Remote Desktop
Migration
Organizational Research
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