QLive being rapidly installed in hospitals all over the US
In preparation for a possible Coronavirus pandemic, hospitals install QLive:
Fort Lauderdale, FL (Feb 27, 2020): Metropolis, a leader in tracking live calls and communication reporting is supporting Healthcare organizations by implementing QLive Software as an emergency contact center tool, to manage an unpredictable influx of calls in the imminent future.
Due to the sustained increase in respiratory illnesses and in preparation for a Coronavirus (Covid 19) spread in the US, hospitals are improving their infrastructure, stocking up on protective gear and revamping their disaster recovery and contingency plans for a widespread virus outbreak. Besides working with authorities and personnel to make adjustments to their processes, hospitals across the country want to make sure they are able to handle a massive increase in incoming calls.
As expressed on the Centers for Disease Control’s media statement on February 26th, 2020, “The CDC is closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus first identified in Wuhan, Hubei Province, China. Cases of COVID-19 also are being reported in a growing number of countries internationally, including the United States.” CDC also confirms a total of 15 COVID-19 cases in the United States and refers to this as ‘serious public health threat’.
A Metropolis spokesperson reports, “We are receiving urgent inquiries from hospitals and Cisco VAR’s asking how quickly QLive can be implemented and tracking live high call volume to meet their rapid deployment timeline. We can’t stress enough, these very situations are what QLive was built for. Qlive is scalable, intuitive, cost-effective and can be installed in less than an hour.”
QLive enables healthcare centers and providers to:
Take advantage of Cisco’s native queuing functionality without sacrificing monitoring and reporting analytics.
Track live calls through their unified communication solutions and provide real-time stats on agent performance
Utilize their existing PBX and call routing structures to minimize lead time to production.
Help maintain SLAs by offloading overflow calls to non-traditional agents
Quickly and efficiently meet lead times of one to two days instead of weeks or months like a traditional contact center solution.
Replace or complement contact center solutions not meant for efficient scaling by re-purposing employees, departments, and teams to meet immediate demands.
Optimize and forecast their existing workforce when the time to implement a traditional workforce management solution is unrealistic.
Monitor hunt pilot and native queue traffic and manage hunt groups with KPI alert notifications-
Furthermore, QLive can fit any health care center or provider large or small as it can be installed as a seasonal or long term solution.
About Metropolis Corp:
Metropolis Corp is a software company headquartered in Fort Lauderdale, Florida that develops telemanagement, call accounting, call reporting and call center / queue management solutions that help customers improve their voice network in the US and across the globe. To learn more about Metropolis, visit http://www.metropolis.com.
