Privacy Policy

This Privacy Policy, describes how MetaShop Private Limited, (hereinafter referred to as "Company, Us, We, Our") collects, uses, shares, protects and processes you personal information obtained from our website MetaShop AI <https://app.metashopai.com> ("Website”). The personal data collected by us shall be processed and stored within the territory of India. You hereby expressly consent to the terms and conditions as provided in this Privacy Policy and the Terms of Use (hereinafter referred to as “Terms”) and agree to be governed by all the laws of India, including but not limited to the applicable laws on data protection and privacy. Capitalise terms which are not defined herein shall have the meaning ascribed to them in the Terms.

1. PERSONAL INFORMATION WE COLLECT

It is to be noted that specific data is gathered in an automated manner upon your visit, utilisation or navigation of the Website. It may encompass device and usage data, including but not limited to your IP address, browser and device attributes, and other particulars regarding your usage of Our Website, and other technical data.  The aforementioned information is deemed essential for the preservation of the security and functionality of Our Website.

The Information that We may gather during your usage of Our Website is as follows:

a. Contact details, including but not limited to the first and last name, and email address.

b. Authentication Credentials, which grants access to user accounts and data through any third-party service providers.

c. Communications, that we conducted with you, including the instances when you contact us via Our Website or any other means.

d. Videos, Our Service requires us to collect videos to create three dimensional (3D) models as understood by users who avail our Services. 

e. Payment information would be required by our payment partner to complete your transactions to use our Service (if any required), including the     user’s name, payment card information, and billing information. We do not store payment card numbers.

f. Marketing information, such as your preferences for receiving our marketing communications.

g. All other data not explicitly enumerated herein shall be utilised in accordance with the provisions set forth in this Privacy Policy or as otherwise         revealed during the data collection process.

The information that we obtain from third parties:

a. We may collect your information from your interaction with Our social media pages including but not limited to Instagram, Facebook, Linkedin,          Twitter, Pinterest and Youtube.

b. We may collect your information when you link or connect or login through third party service providers including but not limited to Google,                Facebook and Apple. 

We might also gather certain data automatically, provided as follows:

a. Usage Information – Information relating to but not limited to, how much you use Our Website, the amount of time you spend on it, etc; and

b. Camera, and video – this information is collected because many services on Our Website require us to collect videos from your device’s camera      and photo gallery.

2. COOKIES 

The Website uses data collection devices such as “cookies” on certain pages of the Website to analyse Our web page flow, measure promotional effectiveness and promote trust and safety. Cookies are small files placed on your hard drive that assist Us in providing the best of Our services to you. These cookies do not contain any personal information of the user. Cookies help Us to provide information to you that is targeted to your interests. There are certain session Cookies which are deleted from your hard drive automatically at the end of your session on the Website. You are always free to decline/delete Our Cookies if your browser permits, although in that case We may not be able to provide you with the best of Our Service.

3. HOW DO WE USE YOUR INFORMATION? 

We put the data we acquire from Our Website to several different types of business purposes mentioned below. These uses of your personal information are based on Our legitimate business interests, your permission, Our contractual responsibilities, and/or Our legal requirements. We use personal information obtained through the utilisation of Our Website for an array of business objectives as delineated hereunder:

a. provide, develop, operate, improve, deliver, maintain the Service as offered by the Website; 

b. send you communications, including by email or SMS where permitted; 

c. monitor and analyze the usage of Our Website;

d. use your personal information for marketing and advertising purposes;

e. We may process your data if you have granted us explicit permission to use your personal information for a particular purpose;

f. provide a personalized experience of Our Website to you; 

g. enhance the safety and security of Our Service; 

h. verify your identity and prevent fraud or other unauthorized or illegal activity;

i. enforce, investigate and report any violation of the Terms; and

j. to comply with applicable laws, lawful requests, and legal process, including responding to requests from government authorities.

4. HOW WE USE OR SHARE YOUR PERSONAL INFORMATION? 

The personal information as collected by Us might be shared as allowed under the applicable laws and in line with this Privacy Policy, with including but not limited to Our business partners, service providers, merchants, affiliates, associates, subsidiaries, legally recognized authorities, regulatory bodies, governmental authorities, financial institutions, internal teams, etc. The personal information shall be shared where applicable and, on a need-to-know basis, for the following purposes:

a. provide, operate and improve Our Service 

b. process your payments and complete transactions; 

c. communicate with you about the Service, including but not limited to sending announcements, updates, security updates and support and                 administrative messages;

d. provide support and respond to requests, questions and feedback;

e. to analyse and improve the Service and develop new products;

f. for marketing purposes;

e. for complying with the applicable laws as well as meeting the Know-Your-Customer (KYC) requirements as mandated by the regulatory bodies;

g. for facilitating your transactions on the Platform;

h. for any requirement as made by the law and which makes such disclosure necessary to respond to subpoenas, court orders, or other legal process;

i. for the resolution of disputes or grievance redressal; and

j. in the event We or Our assets, merge with, or be acquired by any business entity, or there is an occurrence of an amalgamation, re-organization or restructuring of Our business, then such other business entity.

While your information being shared to these third parties, we shall ensure stricter and no less stringent privacy protection obligations on these third parties, as applicable. We do not accept any responsibility or liability for usage of your personal information by these third parties or their policies.

5. HOW DO WE KEEP YOUR INFORMATION SAFE? 

We use rational and appropriate organisational, technical, and administrative measures that are specifically devised to safeguard against any unauthorised access, misuse, loss, disclosure, alteration, or destruction of the personal information that we maintain. It is regrettable to inform that the security of data transmission over the Internet cannot be guaranteed in its entirety. Whereas our utmost endeavour is to safeguard your personal information, we are unable to provide a guarantee of the security of said personal information.

6. WHAT ARE YOUR PRIVACY RIGHTS? 

You have access to update your information to be correct, up-to-date, and full. Please get in touch with us as described below, and we will take reasonable measures to update or correct information in our possession that you have submitted via the services in the past.  

All the users of Our Platform are provided with an opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us after setting up an account on the Website. If you do not wish to receive the promotional communications from Us, then please unsubscribe by clicking on the unsubscribe link in the email.

7. USAGE BY MINOR INFORMATION 

We do not render Our Service for use by children under 18 (eighteen) years of age. If you are under the age of 18 (eighteen) years, you shall use the Service of the Website with the involvement of a parent or guardian. We do not knowingly solicit or collect personal information from minors under the age of 18 years.

8. DATA RETENTION 

We might retain your information for a period of time as provided by applicable laws. Your data shall be retained by Us if:

a. there is any legal obligation to retain the data;

b. there is any statutory or regulatory retention requirement by law; and

c. if We believe it may be necessary to prevent fraud or future abuse.

9. CHANGES TO THIS PRIVACY POLICY 

We request you to check Our Privacy Policy periodically for changes. We may update Our policy to reflect material changes to Our information practices. We shall intimate you with any changes to the Privacy Policy by an email notification when We are required to do so by applicable law. 

10. GRIEVANCE OFFICER:

If your complaint is not resolved even after complaining through Our complaint mechanism, then you can contact Our grievance officer at: info@metashopai.com

11. CONTACT US:

For any queries or complaints related to the Service of the Website, you contact us by writing to us on: info@metashopai.com