Customer Satisfaction

At Merritt Monuments, we believe that the foundation of our success lies in the satisfaction of our customers. We’re committed to delivering exceptional service and creating a seamless experience that exceeds your expectations, every time. From the moment you engage with us to long after your purchase, we strive to ensure that your needs are met with the utmost care, attention, and professionalism. Our goal is to make a lifelong customer, not just a sale.

We’re here for you every step of the way. We believe that clear, open communication is the key to building strong, lasting relationships with our customers. Your feedback helps us improve, and we are always ready to listen. If you ever need clarification or have concerns, we’re here to provide answers in a timely and clear manner.

We understand that every customer is unique. Our family takes the time to listen to your ideas and provide tailored options to create a special memorial.

Your satisfaction is our greatest achievement, and we’re always working to make your experience better. We will always be grateful for your trust, and we look forward to serving you!

Joe

Google review of Merritt Monuments, Inc. by Gracious Girl★★★★★ "Excellent service. Pricing is excellent. Customer service is A+++. Caring & kind staff."

Google review of Merritt Monuments, Inc. by Sheena Giordano★★★★★ "In tough times of a loss Merritt Monuments made the process of a stone seemless. I’m forever thankful for Joseph for being efficient and kind. It’s nice to have someone give you their word and follow through in record timing."

Google review of Merritt Monuments, Inc. by Leslie Snyder★★★★★ "Merritt Monuments were amazing at what they do , they installed my father’s military marker and his date of passing onto the headstone so quickly and professionally . They were so responsive and informative along the way and assisted me throughout the process to make it easy and stress free . I would highly recommend them with five stars all the way ! I can’t thank them enough for the quick and professional service they provided . Beautiful work …"

Google review of Merritt Monuments, Inc. by yvette portorreal★★★★★ "Love every detail on the monument they did a great job I’m so happy with the work they did definitely keep them in mind God bless & thank you for your wonderful work 🙏🏽🥰"

Google review of Merritt Monuments, Inc. by Sena King★★★★★ "My husband and I are at the "sunset" stage of life and wanted to take care of getting our Headstone made/placed. Merritt Monuments was recommended to us, so we went to gather information about Headstones. What our choices would be, what we had to do and so forth. What we expected to be a rather tedious, taxing experience, ended up being a very enlightening, and believe it or not, enjoyable experience!! We had never met the owner before, but upon leaving felt totally satisfied and assured at what would soon become the Monument to our presence here on earth! We wanted to take a moment to give them this review, because as far as we are concerned, they are simply: the BEST!! Professional, helpful with ideas, patient with questions, and their work/stones are beautiful!! We are grateful to them and look forward to the completion of our Headstone. By the way, we also decided to purchase our children's stone's as well!! Thank you, Joe, and Merritt Monuments for turning one of life's drudgeries into a very pleasant experience."

Google review of Merritt Monuments, Inc. by Helen Keith★★★★★ "I found Merritt Monuments by accident. It is in Brooksville. Glad, I did!! Joseph was wonderful. It is a beautiful headstone. It was ready in 2 months. Cost was very fair."

Google review of Merritt Monuments, Inc. by Jennifer Marques★★★★★ "Their exceptional service was evident from the stone selection to the design process and has earned my loyalty for life. Prompt is an understatement as they provided immediate responses to my numerous inquiries. The craftsmanship was flawless, with meticulous attention to detail. I am thoroughly satisfied with my dad's headstone and appreciate its timely completion. Also love my extra piece he did for me last minute that my husband asked if he'd do. Joe, his wife, and the installation gentleman were extremely helpful. If possible, I would give 10 stars."

Google review of Merritt Monuments, Inc. by Maria Roman★★★★★ "Me & my siblings are so amazed on how great of a job they do we love every detail on the stone the picture came out so beautifully thank you so much great job 👏🏼"

Google review of Merritt Monuments, Inc. by Jewl-Lee Lessem★★★★★ "Absolutely amazing service. We were told by other companies it would be eight months to a year to get the headstone. I called Merritt monuments and they didn’t have the stone we wanted in stock but were able to find it right away. The headstone was up in one week from initial contact and is absolutely gorgeous."

Google review of Merritt Monuments, Inc. by Adrienne Whitney★★★★★ "Joe Merritt was very accommodating and along with his helper did a wonderful job on the monuments for my family. They also got the job done in a timely manner. I would highly recommend them for your family's needs at a very difficult time. Can't say enough good things!"

Google review of Merritt Monuments, Inc. by Amanda Bass★★★★★ "Highly recommend Merritt Monuments, Inc. Jospeh was a great help to my family - showing us everything he could do and walking us through the process. Turn around time was very quick, couldn’t have asked for better service. Thank you again for making this step so easy for us."

Google review of Merritt Monuments, Inc. by Michelle Huntsman★★★★★ "Wow. Excellent service & so helpful with recommendations. Job completed well before expected! Thanks Joe!"

Google review of Merritt Monuments, Inc. by Tracey Spillane★★★★★ "I highly recommend using Merritt monuments. Joseph was very knowledgeable and understanding and so very easy to work with. He made sure that we were happy from beginning to end. He even took it upon his self to reset a leaning stone of my brothers during the delivery and set up of our new stone . We were told a month it was done earlier. He has alot of inventory on site which helped us find just what we were looking for."

Google review of Merritt Monuments, Inc. by Jackie Wasson★★★★★ "The kindness of Joe Merritt, his father and team was very appreciated by my family. The service and speed to delivery exceeded our expectations and the stone is absolutely perfect! I highly recommend Merritt Monuments!"

Google review of Merritt Monuments, Inc. by Mark Brown★★★★★ "I just can't say enough about Merritt Monuments. Joe was so good to work with and did everything possible to support us in this time of need. Great value... Great service... Great experience!"

Google review of Merritt Monuments, Inc. by Eva Christu★★★★★ "I never expected that choosing a monument for my husband would be a pleasant experience. I dreaded the very thought if it. Working with Joe Merritt of Merritt Monuments made it possible. His calm, reassuring demeanor immediately set a comforting tone. Throughout the process, Joe remained consistently patient despite the many drafts and tweaks. I had wanted something very specific and personal, using our own handwriting, incorporated into our monument. When I asked Joe if it could be done, he responded without hesitation, “Of course!” Joe will work with you until you are completely satisfied. He genuinely cares that the final product meets your expectations, as well as his own. Joe Merritt is an upstanding guy who takes great pride in the services he provides. The artistry, craftsmanship, and quality of his work is evident in the final piece. My family and I could not be more pleased."

Google review of Merritt Monuments, Inc. by Adrienne Whitney★★★★★ "Joe Merritt was very accommodating and along with his helper did a wonderful job on the monuments for my family. They also got the job done in a timely manner. I would highly recommend them for your family's needs at a very difficult time. Can't say enough good things!"