Merlin AI Privacy Policy

Introduction

Merlin AI Contech, Inc. (“Merlin AI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit https://www.merlinai.co/ or use the Merlin AI mobile application (“App”) (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Scope

This policy applies to information we collect:

• On this website.

• Through the App.

• In email, text, and other electronic messages between you and the Services.
  
  

It does not apply to information collected:

• Offline or through any other means, including other websites operated by Merlin AI or any third party.

• By third parties (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Services.
  
  

Please read this policy carefully to understand our policies and practices regarding your information. If you do not agree with them, your choice is to not use our Services. By accessing or using the Services, you agree to this Privacy Policy.

This policy may change from time to time (see Changes to Our Privacy Policy). Continued use of the Services after we make changes is considered acceptance of those changes, so please check the policy periodically for updates.

Information We Collect and How

We collect several types of information from and about users of our Services, including:

• Personal information, such as your phone number.

• Non-personal information that does not individually identify you, including:

  • Protected classification characteristics (e.g., gender, age, income, marital status),

  • Commercial data (e.g., purchase history, product preferences),

  • Payment information (e.g., account name/number, expiration date, billing address),

  • Audio recordings, if provided to Merlin AI,

  • Geolocation data derived from your device (e.g., locale preferences), We collect location data from your device during active work sessions, including when the app is running in the background after you have checked in.This data is collected solely for operational, safety, and workspace efficiency purposes. It is securely stored, restricted to authorized personnel, and never shared with third parties for marketing or commercial use.
    
    

We collect information:

• Directly from you when you provide it.

• Automatically, as you interact with our Services (e.g., IP address, usage details).

• From third parties, such as business partners.
  
  

Information You Provide

Includes:

• Registration, subscription, or service request data.

• Correspondence (including email addresses).

• Search queries on the Services.
  
  

Automatically Collected Information

Includes:

• Visit details (e.g., traffic data, logs, resource access).

• Device and connection data (e.g., IP address, browser type).
  
  

This data is generally statistical but may be linked to personal data to enhance your experience by:

• Estimating audience size.

• Customizing the Services to your preferences.

• Speeding up search results.

• Recognizing returning users.
  
  

Technologies include:

• Cookies – Small files stored on your device; you can disable them via browser settings.

• Web Beacons – Small graphics used to count visits or check system integrity.
  
  

Third-Party Cookies and Tracking

Some third-party content (e.g., ads) may use cookies or similar technologies to collect data about your activities across the web. They may use this to show you targeted ads.

We do not control third-party tracking technologies. For information about opting out of targeted advertising, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use your data to:

• Provide, personalize, and improve our Services.

• Fulfill your requests.

• Manage contractual obligations, including billing.

• Notify you of updates or changes.

• Enable interactive features.

• Comply with legal obligations.

• Any other purpose disclosed at the time of collection or with your consent.
  
  

Disclosure of Information

We may share your information with:

• Affiliates and subsidiaries.

• Contractors, service providers, and partners.

• Successors in the event of a merger, acquisition, or sale.

• Legal authorities, to comply with laws or protect rights and safety.
  
  

We may also disclose your data:

• To enforce our Terms of Use or other agreements.

• As otherwise permitted by you.
  
  

Your Choices

You can control how your information is used:

• Adjust your browser to block or alert about cookies.

• Opt-out of targeted ads via the Network Advertising Initiative.
  
  

Accessing and Correcting Your Information

To access, update, or delete your personal data, email us at ks@merlinai.co. Note:

• Deleting your data may require deletion of your account.

• We may decline requests that violate legal obligations or are inaccurate.
  
  

State Privacy Laws

We are not subject to the requirements of the CCPA or similar state laws (e.g., Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Florida).

Data Security

We use commercially reasonable measures to secure your personal data. However, no system is 100% secure, and transmission is at your own risk. We are not responsible for circumvention of security features.

Children Under 13

Our Services are not intended for children under 13. We do not knowingly collect data from them. If we discover such collection, we will delete the data. If you believe a child has provided us with personal information, contact us at ks@merlinai.co.

Changes to This Policy

We will post any updates on this page. Material changes will be communicated via email or app notice. Please ensure your contact information is current.

Contact Us

For questions or concerns about this Privacy Policy, email:
ks@merlinai.co

Last modified: Jun 26, 2025