Tech Support Process

Together, the IT Department and the MPS Media Literacy Teachers want to ensure that all of our students, parents, and staff receive efficient and effective tech support. In an effort to ensure that everyone is as successful as possible we have designed multiple pathways to tech support based on your specific need.

Email the IT Department at itsupport@melroseschools.com if you:

  • Are having login issues (Google or Clever)

  • Have an issue with your MPS borrowed Chromebook

  • Need WiFi

  • Have hardware issues

  • Need your password reset

  • Need Aspen help

  • Smartboard/Docking station not working

  • See these tips for resolving Internet connectivity

  • Getting Kicked Off Google Meets-Try this

Email your classroom teacher if you:

  • Forgot your Google password

  • Are looking for an assignment

  • Need help finding something in Google Classroom

  • Have a question about an assignment


Fill out this Tech Support Google Form if you:

  • Need support/tutorial with Google Classroom

  • Have trouble with Pear Deck

  • Need help with Google Meet

  • Need support with using Google Apps (Docs, Slides, Drawings, etc)

  • Have trouble navigating district programs (Clever, Savvas, Lexia, IXL, Symphony etc)

  • Need help with apps and websites like screencastify, flipgrid, epic,

  • Want to schedule a co teaching/co-planning session