Here are the options to try to solve this issue:

1. Make sure you are connected to WiFi (See video above for instructions on how to do this.);

2. Turn the iPad off and back on;

3. Go to an MPS WiFi access point and connect to the Student WiFi;

4. If none of these work, use the information at the top of this page to contact our Technology Dept with the Serial # of the iPad and what the issue is.

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

1. On your computer, open Chrome.

2. At the top right, click the 3 dots.

3. Click More tools -> Clear browsing data.

4. At the top, choose a time range. To delete everything, select All time.

5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

6. Click Clear data.

Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.

After you clear cache and cookies:

• Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.

• If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.

• Some sites can seem slower because content, like images, needs to load again.

If you do not have the option to disable 2-sided printing on your MacBook, click here for instructions on how to change the default.

Follow these steps to make sure your device is fully updated:

1. Click on the 3 dots in the top-right corner of the Chrome Browser.

2. Click on "Settings"

3. Click on "About Chrome"

4. If it needs to be updated, it will display a "Relaunch" button. Click the "Relaunch" button to finish updating your Chrome.

If this does not fix the issue, go to the step above that says "Clear cache & cookies".

During periods of Wi-Fi outages, you may use an ethernet cord to plug your teacher device into the back of your classroom phone.

Contact Julie Cook at jrcook@mcalester.k12.ok.us with as much information as possible.

Please contact Cassie Hackler at chackler@mcalester.k12.ok.us with as much information as possible.

The students aren't logged in to YouTube with their school google account. The next time a student has an issue with being blocked on a video, look in the top right hand corner of the page and make sure they are logged in. If they are not, have them log in and see if they can access it.

Please follow these steps to get the student device fixed:

1. Go to Guest WiFi

2. Log on with Google

3. Log Off

4. Connect to Student WiFi

5. Log on with Google

These are the steps to enable EdPuzzle:

1. Open Chrome browser;

2. Click 3 dots on the top right;

3. Click Settings;

4. Click Advanced;

5. Click Privacy and Security;

6. Click Site Settings;

7. Go down to Pop-ups and Redirects;

8. Click EdPuzzle;

9. Scroll to Ads and click Allow beside it;

10. Scroll to Pop-ups and Redirects and click Allow beside it.

Refresh your tab by pushing the "Ctrl" + Refresh Icon

or

Refresh the browser by pushing the "Ctrl" + "F5" keys at the same time.