Anyone can download the application. However only members with an active Maxicare policy from Customized, Maxicare Plus, Maxicare Starter Plan, and Individual and Family Plans may be able to create an account and log-in.

Maxicare Prepaid products such as EReady, Prima, etc. are not yet supported by this application

Your electronic card contains the same information as your physical Maxicare Card. Maxicare accredited and affiliated network of providers must be able to verify your membership using your Maxicare card number and QR code in the electronic card.

Yes. to ensure that you are the one indeed using your QR code, the HMO desk will ask for Identification card prior to LOA issuance as is the current standard.

Yes you are able to add dependents that are of age 18 and above, but not over age as defined in your health cover contract.

The OTP codes will be sent to the contact details of the user (which is usually the principal).

Yes it is true! We've partnered with our sister company, Equicom Savings Bank to provide this service. Now you need not wait for checks, go to our offices and other inconveniences. You can just transfer the reimbursements to your Bank Account/E-Wallet via Instapay.

Go to our Other Features FAQ section to find out more!

Sure! We've created some videos to guide you in navigating the app

• Register and Log-in

• Home Screen and Main Features

• Card Management, Top Up and Transfer

• Profile Page

Please navigate to the Download MH+ page

Click the reference links below to guide you in the procedure for installation.

• Apple iOS devices

• Android OS Devices

Only members with an active Maxicare policy from Customized, Maxicare Plus, Maxicare Starter Plan, and Individual and Family Plans.

Members that are minor and over-age are also allowed to register in MaxiHealth+.

Yes. In this case, you need not to sign up. If you have accounts on Membergateway and RegisterMe, just use those credentials in logging into MaxiHealth+, as MaxiHealth+ is part of Maxicare SSO.

Other Maxicare systems and portals not mentioned are not yet included in Maxicare SSO.

You will need to provide your card number details and we'll be asking for your contact details such as your email and mobile number

Sure! just follow the Register and Log-in Video

You will be prompted to log-in to your Maxicare SSO Profile. Use the same credentials you used for MaxiHealth+.

Please verify if the mobile number registered to you is correct. If it is correct, you may go back in the application and retry the registration.

If it is incorrect, you may update your mobile number here. Once updated and verified, you may re-try the registration.

The application has a self-service forgot username and password option. Please click the "Forgot Username/Password?" link at the log-in screen.

a. Click on Log-in

b. Then click “forgot Password”

And then follow the instructions prompted.

Yes. Our team mates at SSO have created a guide for your Frequently Asked Questions about SSO. Just head over to their SSO FAQ page

You may send the SSO team a message at kyc@maxicare.com.ph

We will need to verify your identity and have our Underwriting Team correct your details.

Please contact email Maxicare Support or calling us at 8582-1900.

Yes. follow the steps below:

1. On the main page, navigate to "Profile"

2. Click on "Edit Profile"

3. Click Edit

In here, you can both update your mobile number and email address.

We're making reimbursements easy for you. If you have an approved reimbusement with Maxicare, we'll credit that to your e-card inMaxiHealth+. Once the amount is credited, you need to top up your e-Wallet. Once a successful top up is done, that is the only time you may use Instapay to send the money to your E-Wallet/Bank account.

No need to go to our offices to claim your checks. Just use the MH+ app,

No you cannot yet submit via MaxiHealth+. The submission, filing, monitoring, follow-up, and approval of claim is still done through the standard process through Member Gateway or through Maxicare's Claims Department. For the instructions on filing reimbursements here

For now, you cannot. The only way to top-up the balance in your e-wallet is through approved amounts in your reimbursements.

You may either send it to another Maxicare account or transfer it to your bank account via InstaPay.

For Bank/e-Wallet transfers using instapay, please check with your bank first if they are able to receive funds via InstaPay prior to processing the transfer

Transaction history can be viewed by clicking "Profile" from the main screen

and then "Transaction History"

We've created an FAQ section for your Instapay and top up related questions. if this section does not resolve your query, please contact Maxicare Support by sending an email to maxihealthgeneralinquiries@maxicare.com.ph or calling us at 8582-1900.

It is highly likely that you need to undergo the KYC (Know Your Customer) process. if you have had done the KYC process recently, give us 5 banking days to verify your submission.

InstaPay provides 24/7 near real-time crediting of funds. The beneficiary account shall instantly receive the funds once the transaction is completed.

None. Instapay is available 24/7 with near real time crediting

The Maximum amount you can transfer is the amount that is in your e-Wallet. This is likewise subject to an aggregate Php. 50,000 daily limit put in place by Instapay

No limit to the number of transactions, but you can only send up to an aggregate amount of PHP 50,000 per day.

Transaction Fee is waived until further notice.

Bancnet and BSP provided that only the sender incurs fees for the transaction, subject to the approved fees provided by their Banks/eWallets

You can top up your wallet up to an aggregate amount of PHP 50,000 daily.

Possible issue is that EqB line might be down. Please try again later

If in case the transaction was successful and yet the funds have not been credited to the beneficiary account, this will be subject to the receiving institution’s crediting.

Possible causes:

• Host is down

• Bancnet connection is down

• Receiving bank is down

Your Money is safe with us. As an industry standard, a reconciliation is done daily with all financial institutions that have transactions with us. Should your account be debited and the recipient's account not credited, a Manual Reversal will be done to your account within 3 Banking Days. If you still did not receive this within that time, feel free to contact us at maxihealthgeneralqueries@maxicare.com.ph . please include the transaction details and date and time of the transaction.

If the customer sends to a wrong account, and the account number is a live one, funds transferred cannot be retrieved. but if the account number provided is inactive, a reversal can be expected on or before the next banking day.

Please provide the Card number, time and date of transaction and then send to our service mailbox at: maxihealthgeneralqueries@maxicare.com.ph

The Amount that you can top up your eWallet should not exceed what is credited in your card. Likewise a daily aggregate limit of Php 50,000 is in place per card

Disputed transactions are basically transactions that do not fit the expected results. The following are common examples of disputed transactions:

• Unauthorised Transactions

• Double charged transaction

• Over Debit (Client charged more than what should have been)

• Under Debit (Client was charged less than what should have been)

Please provide the following to our Customer Contact support at: maxihealthgeneralinquiries@maxicare.com.ph

• Maxicare Card Number

• Card Holder Name

• Transaction Date

• Transaction amount

• Account Name of Receiver

• Account Number of Receiver

• Name of Receiving Bank

• Transaction Reference Number

• Narration of what Happened

• Screenshot of the transaction in the Transaction History page

• Copy of Valid IDs and Specimen Signature

Our Customer support team will coordinate with EqB for processing

• Swindling cases wherein the transaction was genuinely initiated by the user, but the recipient and the user has issues in providing a service/promised good

• Channel Fraud wherein the point of compromise is not via the platform

• Where intention of fraud or gross negligence is found

Our teams in both EqB and Maxicare will need at least 7 Banking Days to provide a feedback. This is highly dependent on the response times of other parties involved, such as, but not limited to receiving financial institutions (Banks, eWallets)