FAQs



Frequently Asked Questions


Appointments

  1. How do I schedule an appointment?

A: You can reach me several ways, you can call and leave a message, I will reach out within a few days (just being honest), you can also text my phone, I will reach out in between clients, or when I have a few minutes to discuss your case, and finally you can email me. I am now in front of my computer most of the time, I can shoot an email fairly quickly, usually within a few hours at martinezcounseling.services@gmail.com.

  1. Where is your office located?

A: My office is located in North Central San Antonio, I am between Broadway and N. New Braunfels, Frontier Burger is on the Broadway access road corner and The Barn Door is at the N. New Braunfels corner. I'm in a 2 story brick building named EL CID.

  1. I can't get a call back, can I text?

A: Yes, you can text, honestly, I'm awful at calling back, but you can text me at 210-385-2140 or email me at martinezcounseling.services@gmail.com. My response time is much quicker via text or email.

  1. How do I know if I will like therapy?

A: Finding a good fit is the most important part of therapy, speak to few and get a feel for if you like them on the phone, I often encourage potential clients to ask questions about the therapists clinical orientation (mine is CBT, as well many others), ask about payment options, and ask about specialties. You're looking for someone who you can relate too but is also competent in the issues you're bringing to the office.


Privacy

  1. Can my mom or spouse contact you for information?

A: Mental health professionals are ethically required to protect clients confidentiality. The only way that someone may call and gather information from a mental health professional is if they have written consent. This consent is often provided at the beginning of services. If you would like to allow someone to gather information on your services, let your mental health professional know and they will provide you with a written consent form.


Insurance

  1. Do you take my insurance?

A. We do take some insurances such as BCBS, Magellan, United, Compysche and Superior. If you don't have insurance, I also take cash payments. I am currently using Square Invoicing to decrease contact. If you need a sliding fee, I also have licensed associates who I can refer you to.

  1. How do I pay my co-pay?

A. Payment can be made either in office through Square, cash or invoice.

Telehealth Services

  1. Do you provide tele-health services?

A. Yes, I utilize a HIPAA compliant Zoom platform. Services can be strictly tele-health or alternate to face-to-face services. This will be discussed during a consultation call or during scheduling. If tele-health is your preferred method of services, you will be sent all consent paperwork and a session link via email. Consent paperwork will be need to be signed digitally.

  1. Will my insurance cover tele-health services?

A. Do you insurance companies that I work with typically cover tele-health services however you do need to call your insurance company to verify. Some insurance companies only cover tele-health services when utilized with their platform i.e. Tele doc (BCBS). Currently services are being allowed through alternate platforms (Zoom) due to COVID-19 accommodations.

  1. Which tele-health platform are you using?

A. We use different tele-health platforms, such as Zoom, Duo, .