Using FreshScope

FreshScope makes use of machine learning and on-device data analysis to support ordering and automatically true up counts. 

How it Works: Most inventory errors in produce aren't caught until it's too late — an invoice error, unexpected spoilage, a count that's drifted so far from reality it's useless. FreshScope attacks the problem at every point in the workflow where counts typically break down.

At Delivery: The invoice uploads automatically. Shorts and longs are applied to inventory the moment the load arrives, assuming they're documented accurately on the invoice. Counts flow seamlessly from each load's invoice into FreshScope's inventory database. 

How FreshScope Keeps Counts Accurate: 

For trim items sold by weight — broccoli, cabbage, root vegetables — FreshScope immediately applies a shedding reduction to account for the prep weight that will be discarded before the product ever hits the floor. For highly perishable items like berries and grapes, ongoing daily shedding keeps the counts from drifting upward as the product ages. Shedding rates are customizable and can be turned off entirely at the company, store, or department level.

At the Register: FreshScope monitors every sale. If more of an item is sold than the system believes is on hand, it doesn't just let the count go negative. It checks whether a recent spot check was performed on that item and whether a similar item exists in the set. If both conditions are met, the system determines a cashier misring occurred — the similar item's count is reduced instead, and both items are flagged for a spot check. This helps manage organic/conventional mixups and the PLU guesses that erode count accuracy every day.

Shrink Catching: When a spot check reveals less product is on hand than expected, the difference is automatically categorized as shrink — no manual scan-out required. If the product is donated rather than discarded, a simple scanout reclassifies that shrink as food donation for waste tracking purposes, without affecting the inventory count logic.

During the order: The order starts on the handheld. FreshScope prompts the DM to perform live case counts on the items that matter most — top sellers, high-shrink items, anything on sale, and any item that hasn't been verified in the last three days. It smartly generates this list for your team; it's called the Inteli-order. Every count adjustment made during the Inteli-order updates the recommended order quantity in real time. The DM can update the actual order quantity directly from the gun. 

Intelicounts: The system generates a smart, prioritized list of spot checks based on how recently each item was verified, its shrink history, its sales velocity, and how much category overlap it has with similar products. When a spot check reveals less product than expected, the difference is automatically categorized as shrink.

Integration: Underpinning all of this is full integration with the store's point of sale system, warehouse invoices, and store schematics. The system knows what's on the sales floor, what's in the backroom, and what the display maximums are — so counts performed from the backroom automatically factor in the floor quantity, and a spot check from one location is all that's needed. 

Built-in Picklist system: Freshscope allows any items of the user's choosing to be added to the picklist system. For items that have a longer shelf life and that are sold per unit, FreshScope recommends integrating them into the picklist. This enables the team to scan in backstock and generate an accurate picklist for simpler restocking. 

FreshScope is accessible from the desktop browser and through an application supported by your store's handheld devices. For your team, it all starts on the handheld.

From the browser, there are two views depending on who is logged in. Pertinent financial data is available for both, but there are key differences for the store leadership versus department views. 

The Store Leader Dashboard gives quick access to key goals and pertinent financial information. Out of stocks are sorted by missed sales (highest to lowest). Inventory loss (shrink) is sorted by the cost to the company (highest to lowest). Top movers are displayed for management to convert to a customized NBO (never be out) list. Sales and shrink are generally the most crucial financial metrics for store leaders to keep abreast of. They generally impact bonus eligibility and have the largest overall impact on company/store profitability.

The Department Dashboard adds sales to purchases tracking to the period-to-date goals section. 

Additionally, the top 10 current out of stocks section has a minor change; it defaults to sorting non-warehouse outs to the top. Shorts are out of the DM’s control, so this view highlights the outs that are more likely to be in their control. 

The inventory loss spreadsheet is sorted identically in both views. For both store managers and departments, controlling inventory loss is most crucial for items that produce the highest dollar amount of shrink. This helps DMs maintain focus on financial impact, not quantity disposed of. 

The final change between SM and DM view is the addition of the full department inventory. From the dashboard, the DM can click the ellipses below the full inventory graphic to enter a page that displays the entire department’s inventory. This is also where Shedding rate can be adjusted or turned off by item and specific items can be permanently added to the Inteli-count at a frequency (days per week) of their choosing.