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Håfa Adai!
Recently, I celebrated one full year as the CEO of DOCOMO PACIFIC. It has been a meaningful, humbling, and energizing journey.
When I stepped into this role, DOCOMO PACIFIC was still grappling with the aftermath of a cyber incident and the devastation caused by Typhoon Mawar. The trust of our customers had been shaken, and some had already walked away. Our team was worn out, and we were facing an uphill battle. But we knew we had to rebuild, and that process needed to start from within.
As a local descendant of the Marianas, this mission carries deep meaning for me. Like you, I was raised on these islands, and I know firsthand the strength, capability, and resilience of our people and our community. That is why this work is more than restoring services; it is about uplifting lives and proving we can rise stronger together. I asked our team to be agents of change, and together we rebuilt with purpose, commitment, and a shared vision to better serve our community.
Looking back, I am proud of how far we have come. Our resilience has reshaped not only our company but also how we serve our customers. The milestones we have reached are proof of what we can achieve when we work together with purpose. We have come a long way, and our collective efforts have transformed both our company and our ability to serve our customers – to deliver on their expectations of their service provider.
I am immensely proud of our team and our accomplishments:
First to offer 5G Internet Service. DOCOMO was the first to deliver 5G Mobile services, and it was important for us also to meet that milestone for the Internet.
We delivered faster internet speeds to all our customers at no additional cost, ending the technological disadvantage the Marianas once faced compared to more developed nations.
Expanded our Fiber footprint across the Marianas with continued buildout in villages as well as to Business Customers.
Improved mobile services throughout the island with upgrades to equipment.
Strengthened our network reliability and ability to offer services in a disaster. We have developed a long-term plan to ensure that we can maintain service delivery to our customers during a storm and recover quickly should damage to our network occur.
Opened our Call Center in Saipan, ending offshore customer service by localizing support with familiar voices, ensuring quicker resolutions, and creating more jobs for our people.
These achievements are the result of a passionate, purpose-driven team and the trust of our customers, partners, and board. I remain deeply grateful to each of you.
Thank you to our entire team, as well as our customers, for allowing us to be your preferred choice for services. I am looking forward to year 2 and working on the next phase of improving services, and providing Tomorrow’s Islands, Today to all the people of the Marianas!
Si Yu'os Ma'åse,
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