How to get IT help & Support

At MAES we run two IT systems

1. The MAES Teaching Network and G Suite for Education domain (@man-adulted.org.uk) - For support with any PCs or Chromebooks, MAES Wifi (staff or public) MAES network logons or G Suite problems on the MAES domain please request support by emailing maes.helpdesk@man-adulted.org.uk or calling  0161 254 7326. You can also log calls using our web portal https://maes.on.spiceworks.com/portal
   
   If you have an issue with a Kyocera printer, please call the support company ITEC on 0161 413 8328. You will also need to quote the serial number from the sticker on the front of the printer. Toner for these printers is ordered automatically and is sent to the admin office  at each centre.
   
   

2. The Manchester City Council corporate network (sometimes referred to as Citrix PCs or WYSE terminals) and MCC email addresses (@manchester.gov.uk) - for support with any corporate PCs and staff laptops, Ricoh photocopiers, other digital equipment or issues on the .gov domain please access the Know It All icon on the desktop of any WYSE terminal or MCC PC and make a request, or alternatively you can call them on: 0161 234 1234