Winthrop’s Office of Online Learning (WOOL) ( https://www.winthrop.edu/onlinelearning/) is a division of Winthrop University. Winthrop University is a public university in Rock Hill, South Carolina. The mission of WOOL is to support the delivery of quality online, hybrid, and technology-enhanced courses; the design, development, and assessment of instructional strategies and materials; and the use of Learning Management System (LMS)- currently Blackboard Ultra and integrated software. The intended audience of the performance problem is the students who will be engaging in Blackboard Ultra. WOOL provides support and training for Blackboard for students as well as staff. WOOL is an open system guided by Winthrop University and its faculty, staff, and students’ needs.