Library Public Access Workstations Support Buttons

To allow the patrons to report technology related problems via the IoT 'Support' Buttons attached to the Library Public workstations.

When the button is pressed, it generates a Cherwell ticket, add to an issue Dashboard (mobile and desktop responsive app), and optional text alerts (or later could be a Slack bot) to increase awareness of computer problems in spread out locations for support.

{Trigger} → create a Cherwell ticket → generate a notification to the Library ITL (email or SMS) → add to Service Logs managed by the Dashboard app.

SYSTEM DESIGN

TECHNICAL

1. Enroll the IoT Buttons thru IoT App
2. Enroll the IoT Buttons to the campus Wireless 'Whitelist' -- since IoT Buttons do not support enterprise authentication
3. Map IoT Buttons to the designed Lambda function
   1. match IoT Button serial# with the meta database for the actual workstation # (dynamodb)
   2. add to the Cherwell/Email - Library Technology Services - queue and add to request queue database (dynamodb)
4. Dashboard app (React Native) access the request queue database thru AWS API Gateway

SERVICE

in progress of deployment

in progress of development