VEV & HH - Desk Manual

FERPA

The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. (https://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html)
Under NO circumstance are you allowed to disclose student personal information to anyone.
If you have any questions about what to do over a phone call situation you can always forward them to Jackie or Leo

If you are going to miss a shift and need it to be changed please have coverage for the shift at least 24 hours before the shift.
- When shifts change please notify Leo through GroupMe or Email.
- Both persons must confirm the switch.
Please Communicate with the person working before you if you are going to be late.
Communicate any concerns desk or mail concerns to Leo

Feel free to grab what you need and complete your tasks behind desk but do not crowd as a group.
There is not a solid limit to the amount of CAs allowed behind the desk as long as it is not too large of a group.
- If other CAs are at the desk while someone is working their shift you will be required to help the desk worker with needed tasks (retrieving packages, lockouts, etc.).
- My assumption is that if you are hanging out at the desk, you are free to do work if it arises.
- You can sit in the lobby and still talk from the provided furniture.
Please try not to work on big projects at the desk.

IRs must be written for the following but not limited to:
- Late item returns
- Suspicious activities
- Emergencies

The knob of the volume should not exceed the line indicated on the system
If someone requests you to turn down or change the music please comply
Songs with slurs, cuss words, and any illegal actives are strictly prohibited (Music privileges will be revoked for a CA who breaks this rule.)
Headphones are NOT to be worn at the desk. (this includes but is not limited to; Airpods, earbuds, etc.)

Watching videos at the desk is allowed as long as you have your main attention on the desk
There are NO video games allowed at the desk computer, console, etc.

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