DPS Chromebook FAQ

• Restart Device mouse will appear OR

• If you have restarted the device and the mouse still does not appear, then you will have to plug in an external mouse.

• Restart Device OR

• If you have restarted the device and the mouse still does not appear, then you will have to plug in an external mouse.

• Press and hold power button until device turn on OR

• With lid closed plug in device and then open lid OR

• Plug in device and press power button

• Restart device OR

• Use Device with charging cable plugged in

Please submit a Help Desk Request and someone will be in contact with you within 24-48 hours. Click here.

Please submit a help desk ticket and someone will be in contact with you within 24-48 hours. Click here.

Please submit a Help Desk Request and someone will be in contact with you within 24-48 hours. Click here.

If your issue is still not resolved after completing the above FAQ/troubleshooting steps and submitting a Help Desk Request, we will be able to provide repair and/or trade-ins for Chromebooks currently assigned to you. As before, we are waiving all fees for lost/damaged Chromebooks. If you lost or damaged a device prior to school closing and do not have another DPS Chromebook in your family, you are eligible for a no-cost replacement. See Drive Up Tech Support Procedures below for more information.

Use Drive Up Tech Support. We are able to return previously repaired Chromebooks that were not picked up prior to the closing of schools. In addition, we are able to provide ONE Chromebook PER FAMILY to students in grades 6 through 12 if you did not pick one up prior to the closing of schools. See Drive Up Tech Support Procedures below for more information.

Student Procedures

We are now providing drive up tech support for DPS owned devices including staff laptops and student Chromebooks. Drive up services will be located at Westwood Middle School and will be open from noon until 4 P.M. on Tuesdays, and 2 P.M. until 6 P.M. on Thursdays. Please adhere to the following procedures:

1. Please attempt the above FAQ/troubleshooting steps and submit a Help Desk Request before coming to our drive up.

2. When arriving at Westwood, please stay in your vehicles and line up in the main loop.

3. When you reach the front of the line, a member of the IT Department will approach your vehicle to offer support.

4. We anticipate long lines, especially early on, so please be patient.

Staff Procedures

We will be able to provide repair/troubleshooting services for your laptops and/or Chromebooks. In all cases, prior to coming to Westwood, please complete a Help Desk Ticket located here. A member of the IT Department will reach out to you directly. If a physical repair or physical access to your computer is required, IT staff will make an appointment with you. At your appointment time, please proceed directly to the parking lot, stay in your vehicle and call/text/email the IT staff to let them know you have arrived. They will come to you.