Privacy Policy

Shri Balaji Incense Industries respects your privacy and is committed to protecting your personal information.

This application (“Madhukunj”) is used for distributor ordering, sales management, and account-related services. The app uses Firebase services and the WhatsApp Business API provided by Meta Platforms, Inc. for communication and support purposes.

Information We Collect

We may collect and process limited personal information such as:

• Name

• Email address

• Phone number

• Device/location information

• Order and account details

• Message content exchanged via WhatsApp

How We Use Information

The collected information is used for:

• User authentication and login

• Distributor and sales order management

• Customer support and communication

• Sending WhatsApp notifications requested by users

• Improving app functionality and services

Location Usage

The app may collect precise or approximate location data to support distributor tracking, order management, and delivery-related services.

Data Sharing

We do not sell, rent, or trade personal information. Data may be processed through trusted third-party services such as:

• Google Firebase

• WhatsApp Business API (Meta)

Information may also be disclosed if required by law.

Data Security

We take reasonable security measures to protect user information and follow industry-standard security practices.

User Consent

Users receive communications only after voluntarily providing information or opting in to services. Users may request removal or stop communications at any time.

Contact Us

If you have questions about this Privacy Policy, you may contact us at:

crm@madhukunj.com