iPad not responding

1. Press and hold the top button until the power off slider appears.

2. Drag the slider, then wait for 30 seconds for your device to turn off.

3. To turn your device back on, press and hold the top button until you see the Apple logo.

Your iPad needs to rest! Be sure you power it down regularly.

Missing app

1. Search your iPad for Mosyle Manager.

2. Click on the app: Mosyle Manager.

3. Be sure you click "Update Search" to ensure you have all the current apps available to you.

4. Find the missing app by typing in the Search bar.

5. Click the plus sign. Your app should download. If *not*, check that you are on wifi.

Screenshot

1. If your ability to screenshot your iPad screen is not working we may have this feature turned off.

2. Screenshots are not available during state FSA testing windows, even though you may not be testing that day.

3. Your keyboard case may have lost connection with the iPad. See your teacher for assistance.

Locked out of iPad

1. If you have forgotten your passcode to your iPad you will need to turn in the device to be reset.

Your passcode should be a number combo you can always remember!

Sound does not work

1. Check that you have not put the iPad on mute or have the volume down.

2. If your earbuds are bluetooth make sure that bluetooth is on. You can do this in settings or in the quick menu found by swiping down in the upper right corner of your iPad.

3. Turn the iPad off using the above steps.

4. If the sound continues to not work, check that your ear buds are working correctly. If you continue to have issues please turn in your device for tech support.

Bluetooth earbuds are NOT allowed on state FSA tests. You must have wired earbuds for your exams.

Dirty Screen

1. To clean iPad, unplug all cables and turn off iPad (press and hold the Sleep/Wake button, and then slide the onscreen slider).

2. Use a soft, slightly damp, lint-free cloth.

3. Avoid getting moisture in openings. Don't use window cleaners, household cleaners, compressed air, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean iPad. iPad has an oleophobic coating on the screen; simply wipe iPad's screen with a soft, lint-free cloth to remove oil left by your hands. The ability of this coating to repel oil will diminish over time with normal usage, and rubbing the screen with an abrasive material will further diminish its effect and might scratch your screen.

Slow iPad

The iPad keeps apps open even if you aren't using them. So if you're noticing some sluggishness, closing resource-hogging programs might solve the issue. Your iPad needs more than 20% battery to run properly, a low battery percentage will cause the iPad to slow down.

1. Open the App Switcher by pressing the Home button twice or using a multitasking gesture by drawing four or five fingers together on the screen.

2. Close apps by dragging their windows toward the top of the screen.

Frozen iPad

1. Try restarting your device first by pressing and holding the Power button until you see “slide to power off” on the screen, and then slide to power off. Press and hold the same button to turn it back on. You’ll know it worked when you see the Apple logo.

2. If the screen isn’t responding, you might need to force restart the device in which case you should press and hold the Power button and the Home button at the same time for around 10 seconds. You’ll know it worked when the Apple logo appears.