Frequently Asked Questions (FAQs)

Q: What is my child's email address?

A: Your child's email address is their ID #@lvschools.net . For example 012345@lvschools.net

Q: What do I do if I don't remember my password or need it reset?

A: Call the helpdesk at 830-779-6657 or email technology@lvisd.org

Q: What do I do if I checkout a LVISD Chromebook and I can't log in?

A: Call the helpdesk at 830-779-6657 or email technology@lvisd.org

Q: What do I do if I need help with Remote/Virtual Learning Materials?

A: You can contact your child's teacher or email remotelearning@lvisd.org .

Q: How do I contact my child's teacher if I need help?

A: Your child's teacher can be reached by district email. Please see the staff directory, on the campus web page, to find the teacher's email address.

Q: How will teachers communicate with students and parents?

A: Teachers will work remotely and be available for office hours. Teachers will be in communication with students and parents. Ask your teacher when they have office hours if you have not heard from them. You can always email your child's teacher by clicking on the staff directory at www.lvisd.org.