Embedded Files
CIRCLES OF ENERGY
What is Second Circle Energy?
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Patsy Rodenburg speaks about the Second Circle in this video.
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Here's what it looks like to be in the First Circle.
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What does it look like to be in the Second Circle of Energy?
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Here's what it Third Circle of Energey can look like on the floor.
SERVICE APTITUDE
What Service Aptitude is NOT from Lush Cosmetics North America.mp4What Service Aptitude is NOT
What Service Aptitude is NOT
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Customer service is a skill and an art. Watch what service aptitude is NOT.
ECs OF SELLING
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Here's some ways to link from the Bath range to Body Care by effect.
Linking To and From Cucumber Eye Pads
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See how you can set yourself up for success in your consultations to link to or from Cucumber Eye Pads.
Linking to Body Care from Fragrance
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Watch to see how you can link and transition from Fragrances to Body Care.
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See an example of how to follow the ECs of Selling during an Oral Care consultation.
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Watch how the power of emotive language can elevate your consultations and build a better connection to products with your Customer.
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Here's how you can link to the Gift Range during your consultation with your Customer.
Bonus in Pre-Made Gifts
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Check out how you can highlight our Bring It Back Program with our pre-made gifts.
Selling Tips: Holiday Edition
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Here are some ways to respond to your Customer when they say, "I'm just looking!"
Bespoke Gift Consultation
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Check out how you can highlight our Bring It Back Program with our pre-made gifts.
Chat In: Driving Sales to Gifts
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Here's how you can create an impactful chat-in to drive Gift sales.
Till Scenario
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Watch how you can seamlessly mention Customer Profiles and Lush List at the till.
Building Rapport Performance Outcomes and Learning Activities.pdfTips to Build Rapport
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What does good look like when Building Rapport? This tool can provide you with activities to achieve the learning and performance outcomes for building rapport.
HELPING MULTIPLE CUSTOMERS
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Being able to step away from a Customer is important to being able to help multiple Customers in the shop. Here's how you can give homework to set you and your Customer up for an easy experience to step away and come back later.
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There will be times when you need to check back in with your Customer or check on a Customer you haven't helped yet. Watch how you can successfully re-approach or approach a Customer no matter the situation.
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Group demos are a great way to engage multiple Customers at once. Here are some ways you can effectively engage multiple Customers in a group demo and create a seamless experience at the same time.
DEMO VIDEOS
The best place to learn demos is to get hands on with product! Head to a shop floor and ask a colleague to show you. You can also check out this play list of fresh ideas if you need some inspiration.
My Favourite Product Demo Playlist
Hungry for more fresh inspiration?
Check out this playlist and learn from colleagues around the business!
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Before we are able to demo products on Customers, we need to be able to get our Customers interested in getting product on their skin.
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Learn how to remove barriers around demoing at a distance. Regardless of the level of comfort someone has around being touched, we can still help Customers try out products in the shop.
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Lush Fresh Face Masks are one of the best ways to see and feel why fresh is best! Learn how to effectively demo Fresh Face Masks and share the brand values that make our skincare unique.
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See how to demo Bright and Beautiful Vitamin C Exfoliating Scrub & Happy Skin Enzymic Facial Exfoliator.
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Here's how to guide a Customer through a demo of one of our best-selling Face & Body Cleansers, Let The Good Time Roll.
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Learn how to demo Co-Mingle Body Scrub and how to talk about this 3 in 1 product!
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Watch how to demo Lush Shower Gels, specifically focusing on our recent Halloween collection.
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Show your Customers how our wobbly Shower Jellies lather up and how they'll feel fresh, clean, and soft after demoing it on their skin.
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See how you can guide your Customer through a Body Lotion demo!
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Here's how to walk your Customer through a guided self-demo of Lush Massage Bars.
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Get down to fizzness and watch how to effectively demo Lush Bath Bombs.
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Show your Customers how they can experience the luxury of Lush Bath Melts.
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Demoing Lush Bubble Bars is the best way to show our Customers the magic of our solid bubble bath.
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