AppleTV Support

My Apple TV Does Not Turn On 

Check for the white light on the front. If you do not see  one, your AppleTV has probably frozen. Since there is no On/Off  button, the only way to reboot the Apple TV is unplug it, wait a few seconds, and then plug it back in. 

If your AppleTV is not on, sending its signal, then your laptop or  iPad will not show the settings explained in the rest of this tutorial.

I Cannot Project My Laptop/iPad Onto the Television

 Is your laptop/iPad connected to the Media Wi-Fi? 

You may have changed  your connection to the Admin Wi-Fi 

and forgot to get back onto Media. AppleTVs are on the MEDIA network.

On the iPad:  Settings 

Swipe down from upper right hand corner

Choose your Media network and then enter the password. 

Go back to Home screen 

On the Laptop: Click the Wi-Fi connection at the upper right corner.

Choose your Media network and then enter the password. 

Do you have the AppleTV selected? 

On a Laptop 

At the Airplay icon, choose your AppleTV 

Select your AppleTV Room  (ie: CL04)

The AppleTV will provide you with a 4 digit pairing code

You are now connected!

On an iPad 

Swipe up from the bottom of your  screen. Choose AirPlay. Select the room number you are in. (ie: CL04)

The AppleTV will provide you with a 4 digit pairing code

You are now connected!

I Tried it All and Still Nothing!

If after trying these techniques you are still left with a black screen, take a deep  breath; there is help available! 

If you think there is something wrong with the equipment, cable, etc., then put in an IT work order: https://ithelp.lusd.net or call for assistance at 209-888-1050. 

We are more than happy to assist you!!