Chromebook Quick Help Page

Having trouble with your Chromebook? Try these quick fixes before contacting the library!

If these steps don't work, email the library at: South Tahoe High School: library@ltusd.org; South Tahoe Middle School: jpacheco@ltusd.org; Elementary schools: contact your library

Pro tips:

When working on your Chromebook, close all extra, unused tabs and apps you might have open!
Make sure when you are done with your Chromebook that you sign out and shut it down by using the "Shut Down" button on the lower left of the screen. Don't just close the lid!

To fix common problems and update your device:

First: Sign out from the Chromebook and then remove all accounts from the device. Do this by clicking on the small downward arrow next to the account name on the sign-in screen. Confirm that you want to remove the user. Do this for all accounts and then sign in again.

Scroll down for the next step!

Second: After signing in, make sure that the device is up to date.
Go to Settings by clicking on the time in the lower right-hand corner
Click on the settings "wheel" at the top.
Click on "About Chrome OS" on the left, at the bottom of the list, and then click on "Check for Updates."
(Scroll down to the screenshots below to see where to click)
Some Chromebooks require two updates! Check for updates again, just to make sure!
Make sure you click "Restart" at the end of the update process!
Once you've updated your device, check to see if the problem has been solved.

Chromebook Quick Help Page

Having trouble with your Chromebook? Try these quick fixes before contacting the library!

Pro tips:

When working on your Chromebook, close all extra, unused tabs and apps you might have open!

Make sure when you are done with your Chromebook that you sign out and shut it down by using the "Shut Down" button on the lower left of the screen. Don't just close the lid!

To fix common problems and update your device:

First: Sign out from the Chromebook and then remove all accounts from the device. Do this by clicking on the small downward arrow next to the account name on the sign-in screen. Confirm that you want to remove the user. Do this for all accounts and then sign in again.

Scroll down for the next step!

Second: After signing in, make sure that the device is up to date.

Go to Settings by clicking on the time in the lower right-hand corner

Click on the settings "wheel" at the top.

Click on "About Chrome OS" on the left, at the bottom of the list, and then click on "Check for Updates."

(Scroll down to the screenshots below to see where to click)

Some Chromebooks require two updates! Check for updates again, just to make sure!

Make sure you click "Restart" at the end of the update process!

Once you've updated your device, check to see if the problem has been solved.