Need technology help?

We are here for you!

Students & families:

Please look at the common issues listed below to see whether any of them address your problem.

If none of the solutions below help you, before proceeding further, be sure you have notified your teacher via email or the OneLowndes app.

Once your teacher is aware, you may submit a support request directly to IT by clicking the button below.

Visit Chromebook Help or How to Chromebook for general tips and resources.
If you're using a LCS-owned Chromebook, you might not be able to adjust some settings or install certain apps or extensions.

Lowndes County Schools chromebooks will open automatically to the Classlink log in screen

The username will be the student's graduation year, first name and last name. This will be all lower case and not contain spaces. For example: 2025johndoe
The student password will be the student's full student number (692- plus their lunch number). If a student does not know their lunch number, this information can be found in Parent Portal. This only applies if the student has not already changed their password
If you have trouble remembering your password or need the password reset, submit a technology ticket to have it reset.
Students can access Google Classroom from their Classlink launchpad

Make sure device is plugged into a known working outlet
Make sure power cord is securely plugged into power brick
Plug in Chromebook with the lid open and let it charge for 20 minutes and then try turning it on.

Press and hold down together the Control, Shift, and Refresh buttons

Chromebook reboots will fix the vast majority of problems, including most difficulties with the keyboard, freezing, applications, and the built-in camera.
Reboot a Chromebook either by pressing and holding down the power button for ~10 seconds, or press the Power and Refresh buttons simultaneously. This page has pictures that might help with resetting the device.
Google has also published a page with information on fixing common Chromebook hardware and system problems

The contents of this site were inspired partly by the "virtual vanguard" folks from the City of Decatur Schools