Welcome to A New Era of Customer Engagement!
What's the big news?
In an effort to welcome a new era of customer-facing messaging within the automotive industry, LivePerson will be transitioning from our legacy chat platform known as “Connect” and moving to the organization’s award-winning messaging platform -- Conversational Cloud.
Is my dealership required to participate in moving to Conversational Cloud? Can I stay on LivePerson's legacy Connect platform?
Immediately after its launch, LivePerson Automotive’s Connect software platform quickly established itself as the market leader in the automotive chat marketplace. Recently however, our engineering team has worked diligently to bring LivePerson’s well-established Conversational Cloud platform to the automotive vertical.
With the availability of Conversational Cloud’s more advanced, AI-powered messaging solution now available nationwide, the decision has been made to move forward with a single messaging platform and thus discontinue further development of Connect.
Will my current Connect account simply be upgraded to Conversational Cloud?
There is no "automatic upgrade" from Connect to Conversational Cloud. Those dealers wishing to make the move will need to meet minimum initial qualifications and a new agreement will need to be signed. Current customers should to work directly with their LivePerson Automotive Account Manager and Program Manager (if applicable) to ensure their account is set up correctly for billing and reporting purposes. They will also need to begin working on a transition plan to allow their dealership team time to be fully trained and management to be aware of all the details of the program. Conversational Cloud is an advanced, cutting-edge messaging platform that will have many more features and benefits versus our legacy Connect platform.
Where can I go to learn more about Conversational Cloud?
LivePerson has readily available guides and resources online at LivePersonAutomotive.com, as well as this website for those seeking a deeper understanding of the messaging platform.
For more information, current clients should reach out to their LivePerson Account Manager or their Program Manager (if applicable). New customers may send an email to salesmanagers@liveperson.com and a LivePerson sales agent will be in contact.
When will I receive Conversational Cloud?
The Conversational Cloud is currently available nationwide through various select Programs and will be rolling out to many more Programs in the upcoming months. Please check with your Program Manager for more information on timing or email salesmanagers@liveperson.com for more information.
I’m not on Connect today. Should I wait for Conversational Cloud to roll out before considering LivePerson for messaging?
Current client accounts that meet initial platform requirements will be prioritized for the conversion from Connect to Conversational Cloud. It is to the benefit of dealers to prioritize their websites for this migration by enrolling in Connect or keeping their account with LivePerson active.
Where can I turn to for training my team?
Good news! You're already in the right place! LivePerson has created a brief brief video that should give both agents and administrators a great idea of how to login and begin using the Conversational Cloud messaging software. You may view that video and additional training resources by visiting this page.
I'm going to be managing our dealership's account. How do I get started?
The best resource for both dealership and dealer group Administrators would be to first view the getting started training video, then jump right into the Admin resources found in this website. A thorough resource library may be found by clicking here.
Where can dealers go with further questions about this initiative?
Dealers with current accounts should reach out to their Program Manager or LivePerson Account Manager. Dealers without a current account should contact us at salesmanagers@liveperson.com.
Where do Program Partners and OEM’s go with questions about this initiative?
Program Managers should reach out to LivePerson’s Partner Manager for more information or email salesmanagers@liveperson.com. OEM associates may also email LivePerson and/or contact their Program Manager for additional information on Conversational Cloud.
I'm looking for more resources. How do I get someone to help me?
This website was created as a comprehensive guide to getting you the answers you need in order to make the transition to Conversational Cloud a success. We encourage you to browse the various sections, visit our agent best practices guide, and even use the search bar found in the upper right-hand corner of this site.
If you do not land on the info you are seeking, you may submit a support ticket by clicking here and a personal response will be returned within one business day (typically same-day service will be provided) via email. There is not a dedicated phone number available to call, as messaging support is provided via support ticket and email only at this time.