Vivi-Health is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the Vivi-Health mobile application.
1. Information We Collect
Vivi-Health does not collect any personally identifiable information for tracking or marketing purposes.
We only collect limited information necessary to provide the core features of the app:
User-Provided Information:
Chat Messages: Texts and documents you send to your doctor.
Uploaded Files: Medical reports, images, or documents you upload and share with your doctor.
Profile Information (if applicable): Basic profile details (such as name and contact number) required for your account setup.
2. How We Use Your Information
The information you provide is used only for:
Enabling patient-to-doctor chat.
Facilitating medical report/document sharing.
Maintaining chat and consultation history for your reference.
Providing customer support when needed.
We do not sell, rent, or share your data with advertisers or third parties for marketing.
3. Data Security
We take your privacy seriously. Vivi-Health uses standard industry security practices including:
End-to-end encryption for chat messages.
Secure servers for storing uploaded reports and communication history.
Access control to ensure only authorized healthcare providers can view your information.
4. Data Sharing
Your data is shared only with your selected healthcare provider (doctor) as part of the app’s core functionality.
We do not share your data with third-party advertisers or analytics services.
5. Data Retention
Your chat history and shared documents are stored securely and retained only as long as necessary for medical and legal purposes, or as required by your doctor’s clinic/hospital.
If you wish to delete your data, you can contact us at support@vivihealth.com.
6. User Control
You have full control over the information you share through the app. You can:
Delete chat messages (if your doctor/hospital settings allow it).
Stop using the app at any time.
Request deletion of your account and associated data by contacting our support team.
7. Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy within the app.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at info@lionorbit.com.
By using our app, you consent to the collection and use of your information as described in this Privacy Policy.