Privacy Policy
LionOrbit Tech Solutions Pvt. Ltd. is committed to protecting the privacy of our users. This Privacy Policy outlines the types of personal information we receive and collect when you use our mobile application ("SwissMedCall.XLCAREZ"), how we use and safeguard that information, and your choices regarding your information.
1. Information We Collect
Our SwissMedCall.XLCAREZ App may collect the following types of information:
Personal Information: We may collect personal information such as your name, email address, and other contact information when you voluntarily provide it to us.
Health Data: Our App utilizes remote Photoplethysmography (rPPG) technology to gather health vitals or biomarkers. This may include heart rate, blood oxygen levels, and other relevant health metrics.
Face Data for Vital Sign Measurement: The app uses facial scans to measure health metrics such as heart rate, respiratory rate, and other vital signs. No personal information (such as images or identifiers) is collected or stored. The facial data is processed locally on the user’s device using edge technology, ensuring that no facial images or personal identifiers are uploaded or stored remotely.
Usage Information: We may collect information about your interactions with the App, such as the features you use, the pages you visit, and the frequency and duration of your activities.
2. Use of Information
We may use the collected information for the following purposes:
To provide and improve our services, including personalized health insights and risk scoring based on the collected health data.
To communicate with you, respond to your inquiries, and provide customer support.
To analyze trends, monitor usage patterns, and enhance the overall user experience.
Vital Sign Measurement: The facial scan data is used exclusively to calculate vital signs. These vital signs are used within the app for health monitoring purposes and are displayed to the user in real-time. Once processed, the facial data is immediately discarded, ensuring no data is retained.
3. Data Accuracy and Disclaimer
While we strive to provide accurate health information and insights, it is important to note the following:
The information provided by the App is intended for informational purposes only and should not be considered as medical advice or diagnosis.
We do not guarantee the accuracy, completeness, or reliability of the health information provided by the App.
Users should consult with a registered healthcare practitioner before making any healthcare decisions or changes based on the information provided by the App.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Face Data Processing: The face data collected for vital sign measurement is processed locally on your device using edge technology, and is never uploaded to external servers. No face data is stored, and once processed, it is discarded immediately to ensure your privacy.
5. Third-Party Services
Our App may integrate with third-party services, such as analytics providers or healthcare partners. These third parties may collect information about your use of the App, subject to their own privacy policies.
No Sharing of Face Data: We do not share any face data with third parties. All face data is processed solely on the user's device and is discarded after use, ensuring that no third parties have access to this data.
6. Data Retention
Face Data Retention: Face data is not retained at any point. Once the facial scan is processed, the data is immediately discarded, and no data is stored on the device or elsewhere.
7. Privacy Policy Sections Concerning Face Data
The collection, use, and retention of face data are explained in detail in the following sections of this Privacy Policy:
Section 1, "Information We Collect" — specifically addresses the use of facial scans to collect health data and emphasizes that no personal data or facial images are stored.
Section 2, "Use of Information" — explains the exclusive use of face data for health monitoring purposes and the fact that it is discarded immediately after processing.
Section 4, "Data Security" — confirms that all face data is processed locally on the device and never stored or transmitted externally.
8. Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on the App.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at info@SwissMedCall.com
By using our App, you consent to the collection and use of your information as described in this Privacy Policy.