What is LiHO TEA Club?

LiHO TEA Club is a specially-designed loyalty program for LiHO TEA customers. It includes special rewards & benefits that are exclusive to club members only. 

What is the value of LiHO points?

Every RM1 spent is equal to 1 LiHO point.

How do I earn & redeem my LiHO points?

You can earn LiHO points by spending at LiHO TEA outlets or via mobile app. You may redeem vouchers using your LiHO points in the app under the Rewards section. 

Will my LiHO points expire?

Yes, LiHO points will expire if there are no transactions made within 1 year from your last transaction. To extend your LiHO points validity for another 1 year, you just need to perform at least one transaction before the expiry date. 

What is a LiHO TEA Club tier?

LiHO TEA Club tier is a level that determines the benefits you enjoy as a member. The higher your tier, the greater the benefits are. 

How do I upgrade my tier?

Earn the required amount of LiHO points within 1 year to upgrade your club tier. Your 1-year period will start from the day you enter a tier. 

• Gold - 100 LiHO points required to upgrade

• Elite - 500 LiHO points required to upgrade

• Legend - 1000 LiHO points required to upgrade

How do I maintain my Tier?

You are required to maintain your tier by earning the minimum LiHO points required within a 1-year period. Your 1-year period will start from the first day you enter a tier. 

• Gold - 100 LiHO points required to maintain

• Elite - 500 LiHO points required to maintain

• Legend - 1000 LiHO points required to maintain

Can my tier be downgraded?

Yes, your tier will be downgraded by 1 level if you do not earn the minimum LiHO points required to maintain it within the period of 1 year. For example, if you are in the Elite tier and do not maintain a minimum requirement of 500 points within the 1-year period. You will be downgraded to the Gold tier. 

How do I track my LiHO points status & tier progress?

You may track your tier progress and LiHO points validity period in the app under the Current Tier page. 

How do I reload my LiHO Credits?

You can reload LiHO credits with credit/debit cards, eWallet and online banking via the LiHO TEA App.

Where can I use LiHO TEA credits?

LiHO TEA credits are valid for use at all LiHO TEA outlets.

Will my LiHO TEA Credits expire?

Your LiHO TEA Credits are valid for 2 years upon each reload.

What can my LiHO TEA Credits be used for?

Your LiHO TEA Credits can be used to purchase drinks or food at LiHO TEA outlets & collect available stamps in the app.

Will I be able to collect LiHO points if I pay using LiHO Credits?

Yes, you are able to collect LiHO points when you pay using LiHO Credits.

How do I collect Stamps?

Show and get your unique barcode scanned by your Tearista during your purchase. A stamp will then be auto-credited into your LiHO TEA Club account.

Where can I collect stamps?

Stamps can be collected using LiHO TEA credits at any LiHO TEA outlet.

How do I collect ‘Buy 10 FREE 1’ Stamps?

Just purchase 10 LiHO TEA drinks within 6 months using LiHO TEA Credits to collect stamps for the ‘Buy 10 FREE 1’ reward. You may view & track your stamp collection progress in the Rewards section of the app.

Am I able to collect Stamps if I pay using cash, card, or e-wallet?

No. Only purchases using LiHO TEA Credits are eligible for Stamp collection.

How long is the validity of the Stamps?

Kindly refer to the individual stamp stated in the Stamp section in-app.

I have successfully collected 10 Stamps but have not redeemed my FREE drink. Will the reward expire?

Yes. The reward will expire in 90 days.

Can I accumulate Stamps if I redeemed using promos or vouchers?

Yes, purchases with promotion/ voucher redemption are eligible for Stamp collection.

When will I receive my FREE birthday surprise?

Gold, Elite, and Legend tiers will receive a FREE birthday surprise in the app at the start of their birthday month.

How do I view my FREE birthday surprise?

You can view your available birthday surprise on the “Active Rewards” page in the Rewards section of the app.

Will I get a birthday surprise if I register for my birthday month?

Yes, if you register during your birthday month and attain Gold tier or higher, you will receive a birthday surprise.

Where do I browse rewards and vouchers for redemption?

You may browse and redeem rewards/vouchers in the Rewards section of the app.

How do I use the vouchers I have redeemed from the Rewards section?

Open the voucher in the “Active Rewards” page in the Rewards section of the app, and show the barcode to Tearista upon ordering at any LiHO TEA outlet; Tearista will then scan it to complete the redemption.

Will my redeemed voucher expire?

Yes. Please refer to the information displayed on the voucher for the expiry date.