Frequently asked questions

I got something in the mail saying I owed you money, I thought testing was free?

These are incorrect statements from your insurance company. There is never a cost to you for our tests. Any statements saying “you pay” or “your responsibility” can be ignored - we will NEVER send you a bill for testing.

Click here for more details.

I got a check in the mail from my insurance company. What do I do with this?

Some insurance companies will send you a check, expecting us to bill you. Instead, please write “Pay to Lightspeed Testing” on the back of the check and sign it, and send it to us at: P.O. Box 656, North Olmsted, OH 44070.

If you’ve already cashed the check, please call us at 888-879-3830 to discuss options.

Are you still doing testing?

Our routine testing sites are all closed; however, we may still be able to test you if you're covered by Medicare or the Central California Alliance for Health.

We can also test those who pay out of pocket for the service; we are happy to provide you with a statement for insurance reimbursement.

I still need to get tested. What are my options?

You can obtain a home (antigen) test from local pharmacies.  However, antigen tests may not detect an early COVID infection.  Your doctor can also order COVID testing through local labs or the hospital.