Acer Chromebook Spin 511

3-Year Equipment Protection Warranty 

Chrome Education Upgrade License 

Chrome Education Upgrade License 

The Chrome Education Upgrade helps schools manage and keep Chromebooks safe for students. It lets the school control apps, websites, and security settings on each Chromebook. This means kids can focus on learning, and parents can feel better knowing their schoolwork is secure.

3-Year Equipment Protection Warranty 

The 3-year plan builds on the standard warranty, extending coverage to a full 3 years and adding accidental damage protection for the same duration

A. Coverage of Limited Warranty

All Acer Product hardware products you purchased from any Acer Authorized Distributors, Resellers and Retailers (Authorized Vendors) in the Middle East,& Africa Region (excluding SADC countries) shall be warranted as follows:

1) System Warranty

(i) Warranty Statement Acer Computer (M.E.) Limited warrants the Acer hardware products (excluding Expendable parts) described in this Warranty Booklet that are purchased from Acer or an Authorized Vendor* in the Middle East and North Africa Region, against defects in materials or workmanship under normal use for the warranty periods defined in the Warranty Card. It is the responsibility of the customers to refuse to accept delivery of any Acer product sold as new when the Acer security seal is broken and notify the seller accordingly.

By accepting an Acer product with a broken seal, the customer acknowledges the warranty entitlement of such unit will be different (reduced) vs. the standardTerms and Conditions associated to a sale of a new Acer product. Details of the warranty are set forth in the remaining sections.

CONSUMERS HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS AND THIS WARRANTY DOES NOT EXCLUDE, LIMIT OR SUSPEND ANY SUCH APPLICABLE RIGHTS

This product is not designed for cryptocurrency mining uses. Damages to your product arising from cryptocurrency mining or related activities are excluded from your product’s warranty.(ii) Warranty Period.The warranty period commences on the date of purchase. (iii) Warranty IdentificationThe sales receipt or your purchase invoice showing the date of purchase of Acer Product and duly filled Warranty Instructions, showing the serial number and date of purchase of Acer Product, is the proof of the date of purchase. This Limited Warranty extends beyond the original purchaser to any lawful successor in interest, provided, however, that anyone claiming under this warranty must, upon request, produce the original purchase invoice to be entitled to warranty services.(iv) Service Scope Within the warranty period, Acer Authorized Service Provider (AASP) will perform repair or replacement of defects in workmanship or parts covered by this warranty in the region of Middle East Africa (excluding SADC countries).

Refer AASP Location URL. (v) During the warranty period, a battery will be replaced by Acer if its capacity falls to below 50% of its original capacity.

2) Parts & Components Limited Warranty

All exchanged parts and products replaced under warranty service will become the property of Acer. Acer reserves the right to replace defective parts withany serviceable used parts that meet the performance specifications of new parts.

3) Media & software Limited Warranty

Not Applicable

B. Warranty Limitations and Exclusions

1) Exclusions

The following situations are not covered by the warranty:

a) Normal wear and tear of the Acer Product.

b) Any defects due to repair, modification or damage to the Acer Product performed by anyone other than an AASP.

c) Any defect that results directly or indirectly from the use of parts not manufactured or sold by Acer.

d) Any defect resulting from operations that are not mentioned in the Acer Product’s user guide. E) Minor defects of LCD displays occurring in Products

equipped with LCD display technology, provided that there shall not be more than four (4) defective pixels per million pixels on a given LCD display, and provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be one defective pixel in the central area of the display.

f) Loss or damage of the Recovery/Resource CD (RCD).

g) Any damage that occurs due to transportation, fall, weather, extreme temperatures, shock, mishandling or other misuse of or negligence to the Acer Product after Purchase.

h) Any defects due to natural disasters, e.g., fire, flood damage, earthquake and irregular voltage sources.

i) When customers cannot provide the sales receipt or purchase invoice or duly completed Warranty Instructions for the Acer Product.

j) When any alterations whatsoever are made to the Warranty Documents (receipt, invoice or the Warranty Card) regarding without limitation the date of purchase, the customer’s name, the reseller’s name or the serial number.

k) This warranty applies to the purchased Acer Product only. This warranty does not extend to Expendable Parts. Expendable Parts are those items that during the normal course of Acer Product usage will require periodic replacement (eg. Notebook Batteries).

l) This warranty does not apply to any software preloaded on or otherwise sold with the Acer hardware products. All software is provided “as is” and Acer disclaims any and all warranties, express or implied, including but not limited to any implied warranty of non-infringement of third-party rights, merchantability or fitness for a particular purpose. Acer does not warrant that the software will be error free or that the software will meet your requirements.

m) Products purchased from any source other than Acer or Authorized Vendor.

n) Acer is not responsible for any damage to or loss of any programs, data or removable storage media. You are responsible for saving (backing up) any programs, data or removable storage media.

o) If any term in this Booklet is preempted by or contrary to applicable provisions of the local law of the country where the Acer Product was purchased, then such term shall be preempted or superseded to the extent necessary in order to comply with such local law.

p) Damages arising from Crypto currency mining related activities.

2) Disclaimer of Warranty and Limitations

Except for the limited warranties set forth herein, Acer disclaims all other warran-ties, expressed or implied or statutory, including but not limited to implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by applicable law are limited to the terms of this Limited Warranty. In no event shall Acer be liable for any incidental, special or consequential damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the Product or any Acer-supplied software that accompanies the Product, even if Acer has been advised of the possibility of such damages. You agree that repair, and (upon availability) replacement, as applicable, under the warranty services described herein is your sole and exclusive remedy with respect to any breach of the Acer Limited Warranty set forth herein. Some territories, provinces or countries do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some territories, provinces or countries do not allow limitations on how long an implied warranty lasts. In such territories, provinces or countries, the exclusions or limitations of this Warranty may not apply to you. This Warranty gives you specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction. You are advised to consult the laws of the applicable territory, province or country for a full determination of your rights.

C. Obtaining Warranty Service If you purchased an Acer Product that is covered by carry-in warranty service (as defined in the Warranty Card), you are entitled to carry-in repair service during the warranty period subject to the following terms and conditions: You must contact an AASP in the country where you purchased the Acer Product or an AASP in another country where you are residing currently, as shown in the AASP list. The AASP will attempt to resolve the warranty issue over the telephone. If telephone resolution is not possible, the AASP may require your assistance in performing routine diagnostic procedures. If warranty repair is considered necessary, the AASP will then issue you a Return Material Authorization (RMA) number to be used as a means of identifying the Acer Product being returned for servicing. When returning Acer Product to AASP for repairs, please clearly mark the exterior of the shipping package or container with such RMA number for ease of identification. Before returning your Acer product to service, please ensure that you have backed up all data and programs and please delete any confidential, proprietary or personal information or programs (hereafter „Data“) from it. Acer is not liable for any loss, damage or disclosure of any Data outside of its control or due to actions or omissions of third parties nor for the restoration or re-installation of any Data. You must send the defective Acer Product to an AASP by carrying it in or shipping it to the address provided to you by the AASP within 30 days of being issued a RMA. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with transportation of the Acer Product. In addition, it is recommended that you insure the Acer Product shipped or returned. You assume the risk of loss during shipment.

D. Charges For services which are not solely related to hardware problems covered by the warranty, you will be charged servicing fees by the AASP, including without limitation services relating to the following: Installation / reinstallation of software. Installation of accessories card purchased by end-user from third party.

Problems relating to “computer viruses”.

Problems relating to usage of any software, including year 2000 compatibility issues & other support activities. Please contact AASP for detail information about the applicable service charges (www.acer.ae/support/servlocations_01.html)French & Arabic translations of the above contents have been provided for your convenience (Refer: http://www.acer.ae/support/warranty_01.html). However, for accurate interpretation Reference should be made to the English version.

Carry-in: Customer brings the unit to an Acer Authorized Service Provider. After the repair is

Complete, customer picks the unit up. Please see the Limited Product warranty in the

Acer Customer Services and Warranty Guide for details regarding warranty coverage. For

Technical support, please call the corresponding phone number in your Country (www.acer.ae/support/servloca tions_01.html)

THE “ACER PREMIUM SERVICE PACKAGE”

Dear Customer,

Thank you for purchasing an Acer product. The Acer Premium Service Package (the “Plan”) is

an extended warranty coverage which supplements the general warranty conditions, as stated

in the “Limited Product Warranty” leaflet included in the box containing your new product. The

“Limited Product Warranty” is an integral part of the Plan and continues to apply in full with all

the limitations and exclusions indicated and described therein. Kindly read those before

registering for the Plan.

TERMS AND CONDITION OF THE SERVICES

ELIGIBILITY

To be eligible for this Plan, you must:

- Have purchased an Acer branded Notebook, Chromebook, Tablet, wholly or mainly for

purposes which are within your trade, business, craft or profession, i.e. you are not a consumer;

- Have attained the age of majority in your country of residence (in general at least 18 years of

age) in case you are a natural person;

- Have purchased an Acer product in the Middle East region, you will be entitled to the service,

in the country where the product was purchased. You may claim the service through the nearest

Acer Authorized Repair Center; and

- Register the plan within 90 days after purchase of your Acer product. You can register directly

for the ‘the Plan’ with Acer. Alternatively if you have ordered a “no booklet” option you will need

to follow the instruction provided by Acer Sales & Operations department who will assist to

register all units on behalf of you (based on the serial numbers) in the template file.

SERVICE CONDITIONS

The Plan is a contract between you and Acer. All warranty and service periods, covered by the

Plan, start from the date indicated on the Acer product’s invoice and/or proof of purchase

regardless of the Plan’s purchase date. In the event that the product’s invoice and/or proof of

purchase is not provided, Acer may, at its sole discretion, accept the registration, taking the

product’s date of manufacture as the product’s purchase date.

SERVICE PLAN EXCLUSIONS AND LIMITATIONS

The service coverage pursuant to the Plan will not extend to any repairs or replacement on the

products found to be damaged due to misuse, negligence, intent, deliberate or malicious

misconduct of any description by the customer or any third party, incorrect maintenance work,

work or alterations to the product carried out by the customer or unauthorized third parties, or

transportation in inadequate packaging.

The Plan does not cover faults deriving from viruses, or system conflicts caused by the

installation of drivers or peripheral products, or loss of data for any reason whatsoever. The

battery is not included in the Plan unless it is purchased as an exclusive option. It remains

subject to the warranty coverage as set forth in the Limited product Warranty (e.g. Li-Ion

batteries provided are expected to retain approximately 80% of their rated capacity within a

normal usage of up to 500 charging cycles). The exclusions and limitations described above

apply only to this Plan; the terms of the Limited product Warranty are not affected hereby.

Following registration of the Plan offered by Acer’s company as set forth in the invoice and/or

Product purchase documentation that was supplied to you by Acer, you will be entitled to one or

more of the Services described below (Available Services) depending on the Plan you have

purchased. The Services will be specified in the confirmation email, you will receive following

registration.

AVAILABLE SERVICES (based on the options chosen and availability of service)

Product support

The Plan includes access to Acer contact center at standard telephone rates and online

technical support. You can call your Acer local Service Provider (ASP) during normal business

hours or access Acer dedicated websites for product information and technical support.

Option 1 - Equipment protection (No Fixed Repair Fee) + Extension

In the event that a part or a component of your product fails to function properly due to a single

external, unforeseeable and unstoppable accident that can be seen without dismantling the

product while in normal intended use and limited exclusively to:

• Spilling drinks on the product, or

• Bumping or dropping the product from heights of up to 1 (one) meter (further –

the “Failure” or “failure”).

Acer may offer a repair of the product against No fixed repair fee ($0) for the duration of the

Plan under the terms and conditions specified herein provided that the following cumulative

conditions are met:

• The failure to the product doesn’t fall under any exclusion or limitation specified in the

terms and conditions

• The customer claimed Equipment Protection service within 30 days of becoming aware

of the accident; and

• The customer’s claim is accepted by Acer in order to qualify for the service.

The No fixed repair fee is offered on a special basis that you return the product to an authorized

service center at your cost and risk, and that Acer returns the repaired product at its cost and

risk based on the option purchased (In this option it is Carry-In both ways by Customer). This

service can only be requested one (1) time in each of the validity years of the Plan.

EQUIPMENT PROTECTION (FIXED / No REPAIR FEE) - Terms and Conditions.

1. The definition of Equipment Protection (No Fixed Repair Fee) is exhaustive and no other

product failure will be considered to fall within the Equipment Protection. All other expressed

or implied warranties, including the implied warranty of merchant ability and fitness for a

particular purpose, are hereby disclaimed. Equipment Protection means damage caused to

a Product in a single incident while in normal intended use by accidentally spilling drinks on

the Product, dropping the Product from heights of up to 1 (one) meter, bumping the Product,

or subjecting the Product to unusual pressure, for example in a luggage compartment. The

definition of Equipment Protection is exhaustive and no other damage will be considered to

fall within the Plan. Intentional damage of any description is expressly excluded. Any

damage except Accidental Damage, caused to a Product as result of use other than normal

intended use, including, without limitation, failure to use the Product as in accordance with

the User’s Guide that accompanies it, or any abuse or neglect with respect to the Product is

expressly excluded from the Plan at the sole discretion of Acer. If you are eligible for the

Plan, and if your Product sustains Accidental Damage, then you may request Acer to repair

the Product against No Repair fee ($0). This repair can only be requested 1

time in each of the validity years of the Acer Care Plus extended service Plan. International

Travelers Warranty is covered for the first year. To be eligible for this Plan, You must: -

Have attained the age of majority in your country of residence (in general at least 18 years

of age) in case you are a natural person; and - Have registered at Acer your Acer Care Plus

extended service plan within agreed terms and conditions. Warranties need to be purchased

& registered within 3 months of Purchase date. Warranties purchased more than 30 days

after original invoice of product carry a 90 day waiting time for repairs. This can be waived

only by presenting units to a registered ASP for inspection on purchase of warranty

INTERNATIONAL TRAVELERS WARRANTY (ITW)

All notebooks carry the International travelers Warranty.

Please refer to the website for details. https://www.acer.com/worldwide/support/itw.htm

1. Exclusions:

Any event excluded or limited according to the terms and conditions of “ACER PREMIUM

SERVICE PACKAGE’ or “Limited Product Warranty”. Any failure that occurred before the

effective date of the Plan. Any failure occurring during transportation when the product is

delivered to the customer by Acer Authorized Repair Center. Loss, missing items or

unexplained disappearances of the product. Failure in which the customer cannot provide the

damaged product. Failure of internal origin, such as malfunctions or computer viruses. Failures

arising during or in consequence of fire, lightning, earthquake, volcanic eruption and

subterranean fire, hailstone, storm, tempest or other acts of God or atmospheric conditions,

landslide, riot strike or malicious damage, terrorism, any theft howsoever caused including one

consequent upon actual forcible and violent entry/exit or any attempt thereat, hold up/armed

robbery, war, invasion, act of foreign enemy, hostilities or war like operations (whether war be

declared or not) civil war, rebellion, revolution, insurrection, mutiny, civil commotion,

confiscation, commandeering by a group of malicious persons or persons acting on behalf of or

in connection with any political organization, requisition or destruction or damage by order of

any Government or by any public, municipal or local authority, nuclear reaction, nuclear

radiation or radioactive contamination, pressure wave caused by aircraft and other aerial

products traveling at sonic or supersonic speeds are excluded. Failure resulting from seizure,

requisitioning, confiscation, embargo or sequestration, destruction by order of a government or

public authority. Failures covered by: the manufacturer’s statutory warranty, or cover provided

by the manufacturer under a warranty extension. Any adverse occurrence other than the failure

of the product covered by the Equipment Protection. Any adverse occurrence by a user who did

not have permission from the customer to use the product. Any reconditioned or second-hand

product. Nicks, flaking, scratches, stains or punctures, defects in plastic, and more generally,

damage to the external parts of the product which does not stop it working properly. Failure

limited to the power supply batteries, antenna, power cables or cables that connect products

together, and more generally, accessories, peripherals, or any interchangeable component

which does not require the product to be opened up.

2. Limitations:

The Plan repair service includes exclusively repairing or replacing hardware parts and

components, and may include resetting of the operating system and reconfiguring according to

the hardware installed at the time of purchase of the Product, if necessary. The repair does not

include data recovery services, and any data stored by you or any software installed after the

purchase of the product on the product may become permanently inaccessible to you.

IN THE EVENT OF A FAULT WITH YOUR ACER PRODUCT

a. Acer recommends you to refer the user’s manual,

b. Consult its websites: https://ame.answers.acer.com/app/ask

c. Or contact the local Acer Authorized Service Centre for support.

ACER AUTHORIZED SERVICE CENTRES

For problems that cannot be resolved remotely, details of authorized service centers may be

found on the Acer website https://www.acer.com/ac/en/AE/content/contacts

SERVICE ESCALATIONS

Report with all details of unit and nature of the issue to Acer contact center.

Email: helpdesk.ame@acer.com

PRODUCT SHIPMENT

If you need to ship your Acer product, please pack it with the original material and include in the

box a copy of your Plan’s certificate, together with a description of the fault. In case the original

packing material is not available we recommend you:

a. Use a solid carton of suitable dimensions to hold your product.

b. Wrap the equipment in layers of bubble wrap until a minimum thickness of 6 cm per side is

created, and fix them with some tape.

c. Put the wrapped product in the box and fill any empty space with more bubble wrap. Finally,

label the carton as indicated by the contact center operator.

PERSONAL DATA

Any personal data provided by you via electronic form or otherwise for the Plan shall be

processed and used by Acer exclusively to process your participation in the Plan or whatever

other use you might authorize during online registration process. Acer will handle your personal

data in accordance with applicable data protection laws and regulations. Further information on

Acer’s privacy policy can be found on the Acer websites.

These terms and conditions shall be subject to English law, excluding the Convention on the

International Sale of Goods and rules on conflicts of law. Any dispute arising from or in

connection with these terms and conditions shall be submitted to the exclusive jurisdiction of the

competent court in England and Wales.