Thank you for attending our session

Here are some links in case you want to learn more about impact methods and designing for outcomes:

• PAPER: Impact Methods for Making a Change (Persson, Arvola, Holmlid)
• ARTICLE: Getting the most out of impact mapping
• ARTICLE: How to Use Impact Mapping to Elicit Insights and Create Value in Early Discovery Conversations
• WEBSITE: Impact Mapping
• VIDEO: ABE15 Gojko Adzic: Make Impact, Not Software
• THESIS: Achieving business impact with IT: A qualitative study of the practice and theory of driving change with technology, interaction and service design (J. Persson) [ Research Gate link ]
• PRESENTATION: Impact Methods for Making a Change (IASDR 2019)

Impact Methods for Making a Change

About the Authors

Jakob Persson: Consultant in user experience (UX), interaction design, service design and product management at Leancept AB.

Mattias Arvola: Associate professor in cognitive science at Linköping University, particularly applied in interaction and service design. His research addresses how users and designers interact with, experience, and understand the design of interactive products and services.

Stefan Holmlid: Professor of Design at Linköping University, with a research focus on what happens to design when it meets new theoretical or practice areas, such as the practices of service design, design for policy, and design for service.

Acknowledgement: We wish to thank all our participants for offering us their time during interviews.