Everything Chromebooks
1 to 1 Learning at ILHS
Indian Land High School issues a Lenovo Chromebook computer and charger (at no cost to students) for each student's exclusive use throughout the school year. That same chromebook will be assigned to the student each year they are in attendance at ILHS.
Families have the option to pay a $30 protection plan fee. This yearly fee covers the cost of one "incident" during the school year (lost charger, broken screen, etc). The fee must be paid within the first 30 days of school (or following enrollment).
Chromebook Troubleshooting
Try these things first if you are experiencing issues with your Chromebook.
Charge Your Chromebook
Does your chromebook turn on for a second and then turn off? It's probably it needs to be charged.
Plug your charger into the wall.
Plug the other end of the charger into your chromebook.
Check to see if the charging light comes on. (If the light doesn't come on, it's possible your charger is dead... come see me)
Feel free to use the chromebook while it's charging.
Check for Google Chrome Update
Click on the clock in the task bar, usually in the bottom right corner
Select the Settings icon
Click About Google Chrome OS, in the bottom left corner of settings pop-up window
Click Check for updates
It will either say Google Chrome is up to date or it will say updating chrome
After the update is complete, you must click on the RESTART button for the update to complete
Shut Down Chromebook
This updates the Chromebooks software and allows everything to work as it should.
Turn off your Chromebook by pressing the power button and selecting "power off"
NOTE: simply closing the lid on your Chromebook is not the same as shutting down
Turn on your Chromebook
Remove users from Chromebook
When Google software isn’t working properly this is a good refresh.
Logout of the Chromebook
Click the on the profile you want to remove
Click the down arrow next to the profile name
Click Remove this user
Click Remove this user again
RemoveUser.MOVClear Cache & Cookies
Open Google Chrome
Type Ctrl + H
Click "Clear Browsing Data" on the left side
In the drop-down box, select "All Time"
Make sure that 2 boxes are checked:
"Cookies and Other Site Data"
"Cached Images and Files"
Click "Clear Data" button.
ClearCacheAndCookies.MOVReload Chrome Policies
Type in the web address: chrome://policy/
Click on the Reload Policies button in the top left corner of the page
Restart your chromebook by holding down the power button and the refresh button at the same time
*See Image
Hard Reset your Chromebook
Turn off your Chromebook.
Press and hold Refresh + tap Power .
When your Chromebook starts up, release Refresh .
*See Image
MORE Troubleshooting Tips
Open the document by clicking the image or THIS LINK to see troubleshooting tips related to the following issues:
Black Screen / No Power
Keyboard Issues
Screen Resolution
iBoss Dialogue Box
Wifi Connectivity
Still Need Help?
Please fill out the FORM (or have someone else fill it out for you) and someone from ILHS will contact you to help resolve the issue. https://forms.gle/xEqrpkt18iVEVw1r6