Tech Solutions
Contact your school's Digital Experience Specialist (DES)
for information on device repairs.
Troubleshooting your Chromebook: Learn more here on how to solve frequent issues.
Issues w/ Google Suite Apps
Open the Chrome Browser.
Make sure there are no other Gmail accounts logged into Chrome.
To check, open a Google tool and click on the profile circle in the upper right.
You can add another account here and/or sign out of an account if needed.
If the above doesn’t work, click on this link and it will force log you out of all Google accounts: https://accounts.google.com/logout
Logging into LCPS Go
Go to the LCPS Go Launch page: https://launchpad.classlink.com/loudoun
Username is the student's lunch number/student ID. Password is student created.
If you need password assistance, please contact the Support Center (Contact info below).
Login Errors w/ Various Apps within ClassLink/LCPSGo
Many login errors can be corrected by clearing your cache/history. Follow these steps:
1. At the top right, click More
2. Click More tools Clear browsing data.
3. Select Advanced
4. Choose a time range All time
5. Check the boxes from Browsing history down to Passwords and other sign-in data
6. Click Clear data.
Updating Google Chrome
Updating your Chrome browser will sometimes fix glitches you may be experiencing.
Click on the three dots in the upper right corner of your Chrome browser window
Click on Help
Click on About Google Chrome
It will automatically run updates (if it needs them), then click Relaunch
Reset the Chrome Browser to default settings
Click on the 3 dots upper right
Select Settings
Click on Advanced on left hand side
Scroll down to Reset and Clean up
Click on Restore settings to their original defaults
Click Reset Settings.