Student Tech Support

LEAVING LCPS?

If you are leaving LCPS, make sure you don't lose your files! Access Google Takeout through LCPS Go. Also remember to return your Chromebook/charger by selecting an appointment at this website: https://bit.ly/DDI-REPAIR.

For any student who graduates from LCPS (not enrolled for the next school year or not attending summer school), the student’s account will have the following access:

  • Student will have full access to content and applications through June 30th

  • Student will have limited access to only download content from July 1 through July 31st

  • Student will have no access beginning August 1 and accounts will be placed in archive status through September 30th

  • Student accounts will be deleted on October 1st - All content will be deleted when this occurs

For any student who leaves LCPS (not enrolled for the next school year or not attending summer school), the student’s account will have the following access:

  • Student will have full access to content and applications through June 30th

  • Student will have limited access to only download content from July 1 through July 31st

  • Student will have no access beginning August 1 and accounts will be placed in archive status through September 30th

  • Student accounts will be deleted on October 1st - All content will be deleted when this occurs

Instructions

This video explains how to use Takeout:


Tech Support

Helpline: 571-252-2112
Email: DDI-TechnologySupportCenter@lcps.org
Or Schedule an appointment at https://bit.ly/ACL-DIGX

Chromebook Loaners

For MATA students with Chromebooks – we do have a limited supply of loaner Chromebooks but they are primarily for students whose chromebook needs to sent in for repair. If students forget their Chromebook, they can check to see if Mr. Leiby is in room 1202 any time BEFORE 9:15 to check out a loaner (they must maintain social distancing guidelines).

If Mr. Leiby is not available, they will have to use the appointment link to schedule a time to come room 1202 after 9:15 AM … https://bit.ly/ACL-DIGX. There is no guarantee that one will be available.

Missing/Damaged Chargers

  • We do not have loaner chargers to hand out to students whose devices aren’t charged.

  • DDI does not replace lost or stolen chargers - If any ACL student lost their charger or it was stolen, they are responsible for replacing it. They can file a police report if it was stolen but they are still responsible for replacing it.

Information for Purchasing Chargers can be found here.

    • AET Students use Lenovo P52s Thinkpad – takes a 65Watt Charger

    • AOS Students use Lenovo 11e Thinkpad – takes a 45Watt Charger and can use a 45Watt Chromebook Charger

    • MATA Students use a Lenovo Chromebook – Takes a 45W Charger


  • DDI will replace chargers that are not working, students need to schedule an appointment at https://bit.ly/ACL-DIGX . Students should always bring their laptop and their charger to any appointment so that DDI can verify the issue.

Student - Schoology App.pdf