Frequently Asked Questions
Unique times call for unique solutions
I need your help but I'm nervous about visiting in person!
We are too! If you need help that can only be given in person, we might direct you to drive to our parking lot and connect to our WiFi; we should be able to help you entirely without breathing the same air.
Just a reminder, you can reach us by calling the campus' number and dialing our extension: #435 for AAE, #789 for NSLA
For less urgent matters, or to schedule a time to stop by the campus, please email us so we can track your issues in our request system.
How can I log in? I've never done this before!
It's very straightforward! We've made a video to walk you through it, but the basics are: your username is [your student number]@lcerstudents.org. Your teacher should have a temporary password, or watch the video if you don't mind getting spoiled.
How do I turn in my assignments?
We can walk you through turning in an assignment. Definitely check with your teacher first if you have any problems though, as there are a few different ways they might ask you to complete the assignments.
Getting Started: Just picked up a Chromebook and need help getting logged in? Check out this guide for help.
Using your Chromebook and Shortcuts: Need some pointers on how to use your Chromebook and useful keyboard shortcuts? Check out this interactive guide.
Connecting your home printer: Want to print from your Chromebook at home? Check out this interactive guide.
Chromebook Shortcuts: Need to take a screenshot or other keyboard shortcuts? Check out this guide
My email says my private information will be released if I don't pay someone BitCoin! What do I do?
While extortion rackets aren't always bogus, a good rule of thumb is to never trust anything you receive by email. Ransomware is a real threat, but outside of Black Mirror episodes there isn't much precedent for "evil hackers" extorting bitcoin over alleged webcam footage. If you get an email like that, at work, school, or home, junk it! If you feel threatened by it despite it not really applying to you, change your passwords.
Should I open this attachment or click this link from this person I've never met before?
No! Even be skeptical of links or attachments sent by people you do know! Always double-check where a link is taking you, and don't open an attachment unless you've spoken with the person who sent it.
Experiencing trouble with your device? Power it off and turn it back on. It sounds cliche, too easy to be true, and is often referenced as a funny joke, but restarting a device is a time-tested technique to fix many issues. Before diving into troubleshooting, try restarting you device. You might be surprised how effective it is!
It won't load my test on my iPad! How can I take my test and prove my mastery of the material?
We've made a short video showing you how to un-block pop-ups, which is the culprit preventing you from proving said mastery.
To create your account, you will need to click on the unique activation URL sent to your email address. If you did not receive an email, please send in a Help Desk ticket at email@example.com and we will send you an activation code.
For help viewing and updating your child's demographic information and emergency contacts in Parent Portal, click here.
To log in to Infinite Campus, go to https://lewiscenterca.infinitecampus.org/campus/portal/students/lewis_center.jsp. You will use your student number to log in and the password that you set up. If you have not setup your password, please send in a Help Desk ticket for IT at firstname.lastname@example.org and we will be able to reset your password and send you instructions for logging in.
Infinite Campus Guide
To access our Infinite Campus training with all of the information you should need to get started with Infinite Campus, click here.
To download the Parent & Student Portal apps for your phone or tablet, click on the links below: